Bilingual French Collections Representative

Insight Global; Cincinnati (OH); Remote; USD 45,000 - 65,000; Full time

Job summary

Insight Global is seeking a Bilingual French Canadian Collections Representative in the Cincinnati area for a 6-month contract-to-hire opportunity. The role involves owning end-to-end collections for a portfolio of high-value B2B accounts, resolving past-due balances, and maintaining accurate records.

The ideal candidate has 2+ years in accounts receivable, strong Excel and accounting system skills, and can manage calls, emails, and reporting in a fast-paced environment.

Qualifications

• 2+ years of AR or Collections experience.
• Proven experience managing inbound/outbound calls and emails with customers.
• Experience handling large-balance collections and fully resolving accounts.
• Proficiency with accounting systems (e.g., JDE, First Invoice).
• Strong Microsoft Excel skills; multitask in a high-volume environment.

Responsibilities

• Manage and resolve outstanding B2B receivables, including large-balance accounts.
• Own full-cycle collections activities (inbound/outbound calls, email communication, and account follow-up).
• Prepare and issue accurate invoices while maintaining detailed account records.
• Analyze aging reports and prioritize accounts based on delinquency and risk.
• Investigate billing discrepancies and partner with internal teams to resolve issues.
• Serve as a liaison between internal stakeholders and external customers to ensure timely resolution of payment issues.
• Document all collection activities, account updates, and system issues accurately.
• Ensure compliance with company policies, procedures, and AR service-level agreements.
• Utilize reporting tools (Power BI dashboards) to track and manage portfolio performance.
• Manage a dynamic portfolio of high-value accounts (typically $10K+ past due).
• Balance multiple priorities daily; participate in onsite training then remote schedule with quarterly onsite.

Skills

AR/Collections

Inbound/Outbound Calls

Excel Proficiency

Accounting Systems

Multitasking

Education

Bachelor’s degree in Accounting/Finance/Business

Tools

JDE

First Invoice

Job description

A client in the Cincinnati market is looking to hire a Bilingual French Canadian Collections Rep for a 6 month contract to hire opportunity. This individual will play a key role in managing customer accounts, resolving outstanding balances, and ensuring accurate and timely AR processing. This is a fast-paced, high-visibility role that requires strong communication skills, attention to detail, and the ability to fully own and resolve collection efforts end-to-end.

• Manage and resolve outstanding B2B receivables, including large-balance accounts
• Own full-cycle collections activities (inbound/outbound calls, email communication, and account follow-up)
• Prepare and issue accurate invoices while maintaining detailed account records
• Analyze aging reports and prioritize accounts based on delinquency and risk
• Investigate billing discrepancies and partner with internal teams to resolve issues
• Serve as a liaison between internal stakeholders and external customers to ensure timely resolution of payment issues
• Document all collection activities, account updates, and system issues accurately
• Ensure compliance with company policies, procedures, and AR service-level agreements
• Utilize reporting tools (including Power BI dashboards) to track and manage portfolio performance
• Manage a dynamic portfolio of high-value accounts (typically $10K+ past due)
• Balance multiple priorities throughout the day (collections efforts, customer calls, internal meetings, and reporting)
• Work in a highly collaborative but fast-moving environment where priorities shift frequently Participate in initial onsite training (3 weeks) followed by a fully remote schedule, with occasional quarterly onsite meetings

REQUIRED SKILLS AND EXPERIENCE

• 2+ years of experience in Accounts Receivable or Collections
• Proven experience managing inbound/outbound calls and email communication with customers (preferably B2B)
• Experience handling large-balance collections and fully resolving accounts (not just routing calls)
• Proficiency with accounting systems (e.g., JDE, First Invoice, or similar)
• Strong Microsoft Excel skills Ability to multitask and manage a high-volume workload in a fast-paced environment

NICE TO HAVE SKILLS AND EXPERIENCE

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field
• Experience working with long-term contracts or complex billing structures