Freight Operations & Customer Service Coordinator - Japanese Bilingual

Pacific Advisory Service; Wood Dale (IL); Sur place; USD 50 000 - 60 000; Plein temps

Avantages offerts par ce poste

Relocation Covered

No Visa Sponsorship

Résumé du poste

Pacific Advisory Service in the Chicago area seeks a detail-oriented Freight Operations & Customer Service Coordinator who is bilingual in Japanese and English. You will support daily freight forwarding tasks, prepare documents, track shipments, and communicate with airlines and trucking companies to ensure timely cargo movement.

The role requires strong organization, reliability, and the ability to handle multiple tasks, with opportunities for growth and a constructive team environment in our

Qualifications

• Strong organizational skills and attention to detail.
• Good communication and follow-up abilities.
• Basic computer skills, including Microsoft Office.
• Ability to manage multiple tasks and maintain accurate records.
• Willingness to learn and take on additional responsibilities.

Responsabilités

• Print and prepare shipping documents each morning.
• Create and maintain shipment files.
• Prepare customer invoices and assist billing.
• Track shipments and monitor cargo status.
• Communicate with airlines and trucking companies about arrangements and schedules.
• Respond to customer inquiries and provide shipment updates.
• Maintain accurate shipment records and documentation.
• Assist with additional operational tasks as workload allows.

Connaissances

Organizational skills

Communication & follow-up

Multitasking

Teamwork

Independent work

Outils

Microsoft Office

Description du poste

Job Title Freight Operations & Customer Service Coordinator - Japanese Bilingual

Location Wood Dale, IL

Job Type Full Time

Salary $50k - $60K (DOE)

Hours 7:00am - 4:00pm (Tue-Fri) until 3:00pm on Saturday

Visa Support No

Relocation Covered

Required Education

Require Travel Yes: Midwest Region

Language Requirements Japanese and English

Description

This company is seeking a detail-oriented and dependable Freight Operations & Customer Service Coordinator to support daily freight forwarding operations at our Chicago-area office. This position involves preparing shipment documents, creating shipment files, preparing invoices, tracking shipments, and communicating with airlines and trucking companies to help ensure smooth and timely cargo movement. The ideal candidate is organized, proactive, and comfortable handling multiple tasks. Previous freight forwarding or logistics experience is preferred, but candidates with a willingness to learn and strong organizational skills are encouraged to apply.

Key Responsibilities

• Print and prepare necessary shipping documents each morning.
• Create and maintain files for individual shipments.
• Prepare customer invoices and assist with billing activities.
• Track shipments and monitor cargo status.
• Communicate with airlines and trucking companies regarding shipment arrangements, status updates, and delivery schedules.
• Respond to customer inquiries and provide shipment updates as needed.
• Maintain accurate shipment records and documentation.
• Assist with additional operational and administrative tasks as needed, including taking on extra responsibilities as familiarity with the role and daily workload allow.

Requirements

• Strong organizational skills and attention to detail.
• Good communication and follow-up skills.
• Basic computer skills, including Microsoft Office.
• Ability to manage multiple tasks and maintain accurate records.
• Ability to work independently and as part of a team.
• Previous experience in freight forwarding, logistics, or customer service is a plus.
• Willingness to learn and take on additional responsibilities as needed.