Bilingual Fraud Analyst — Detection & Remediation

JPMorgan Chase & Co.; Tampa (FL); Presencial; USD 60 000 - 90 000; Tempo integral

Resumo da oferta

JPMorgan Chase & Co. is seeking a Fraud Analyst fluent in Portuguese and English to support remediation and fraud protection efforts in a fast-paced environment. You will secure accounts, handle claims, and work with internal teams to deliver a white-glove experience during remediation.

The role emphasizes analytical thinking, cross-department collaboration, and precise communication with clients, aiming to strengthen fraud prevention capabilities.

Qualificações

• Must be fluent in Portuguese and English, with strong spoken, reading, and writing proficiency.
• 2+ years experience in an Operations and/or Client Service environment with a focus on delivering exceptional support and solutions.
• Proficient in delivering excellent written and oral communications at an executive level.
• Demonstrates strong organizational skills, attention to detail, and excellent follow-up habits.

Responsabilidades

• Identify and mitigate potential fraud risks using analytical skills to ensure robust protection for our clients.
• Collaborate with various departments to enhance fraud detection and prevention strategies.
• Investigate detailed US & International bank fraud activities, using problem-solving abilities to uncover insights.
• Manage detailed reviews with tight deadlines, prioritizing tasks and managing time effectively.
• Detect and address fraud indicators with keen attention to detail, ensuring swift remediation.
• Communicate clearly and concisely with clients and team members to facilitate understanding and action.

Conhecimentos

Portuguese fluency

English fluency

Ferramentas

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Descrição da oferta de emprego

JPMorgan Chase & Co. is seeking a Fraud Analyst fluent in Portuguese and English to support remediation and fraud protection efforts in a fast-paced environment. You will secure accounts, handle claims, and work with internal teams to deliver a white-glove experience during remediation.

The role emphasizes analytical thinking, cross-department collaboration, and precise communication with clients, aiming to strengthen fraud prevention capabilities.