Fraud Operations Analyst

Citigroup Inc.; United States; Hybrid; USD 70,000 - 110,000; Full time

Job summary

Citigroup Inc. is seeking a Fraud Operations Analyst in a hybrid role in the United States.

The analyst will assist in applying fraud risk policy and controls, support forecasting analyses, and help minimize fraud losses through risk-aware decision making in coordination with the Fraud Operations team. Responsibilities include understanding how the team interacts to achieve objectives, identifying data inconsistencies, and ensuring timely, compliant delivery.

Qualifications

• 5+ years of relevant experience in a related role.
• Knowledge and previous experience in the Fraud Investigation and Fraud claims process.
• Experience in trend analysis and alerts in early fraud detection.
• Extensive knowledge of Banking Operations & Banking Transactional Processing platforms.
• Proficient in Microsoft Office and Access.
• Clear and concise written and verbal communication.
• Ability to remain unbiased in a diverse environment.
• Willing to work in Rotational Shifts.

Responsibilities

• Perform short and long term forecasting analysis and standardized fraud analysis.
• Make judgments based on practice and precedence, and work within guidelines under supervision.
• Develop and maintain working knowledge of industry standards and practices.
• Understand how the team interacts with others to achieve objectives.
• Identify data inconsistencies and exchange information concisely.
• Impact the business by delivering high-quality tasks and services.
• Assess risk when decisions are made, safeguarding Citigroup and assets by compliance.
• Apply judgement to day-to-day responsibilities and determine actions.
• Support administrative processes to ensure consistent outputs.
• Apply analytical thinking and domain expertise to deliver approved results.

Skills

Fraud Detection

Fraud Investigations

Fraud Operations

Fraud Prevention

Chargeback

Banking Operations

Fraud Disputes

Data Analysis

Education

Bachelor's degree

Tools

Microsoft Office

Access

Job description

## Fraud Operations AnalystApply: Hybrid: DLF CYBERCITY 12B: Posted Today: 261005462The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology. **Responsibilities:** * Perform short and long term forecasting analysis and standardized fraud analysis* Make judgments based on practice and precedence, and work within guidelines, under general supervision* Develop and maintain working knowledge of business/industry standards and practices* Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area* Identify inconsistencies in data or results, and exchange information in a concise and logical way* Impact the business directly through the quality of the tasks/services provided* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.* Independently apply judgement in managing day-to-day responsibilities, including assessing complex situations, resolving issues, and determining appropriate courses of action. Will be responsible for decisions and outcomes within area of responsibility, leveraging professional expertise and analytical thinking to address challenges and ensure delivery of work to defined quality and performance expectations.* Support effective functioning of the business area by ensuring that administrative processes are implemented consistently and outputs meet expected standards. Will operate across varied and evolving situations, responding to operational requirements to ensure continuity, quality, and timely delivery of work.* Applies domain expertise and advanced analytical capability to deliver outputs aligned with established standards and professional benchmarks. Will evaluate business requirements by analyzing complex issues, forming well‐reasoned views, and recommending practical, implementable solutions. Apply structured thinking, analytical rigor, and creativity in approaching work, particularly in situations where standard methodologies may require refinement. Will exercise sound professional judgement in interpreting requirements and determining appropriate courses of action, taking into account the broader business context and potential implications. **Qualifications:** * 5+ years of relevant experience in a related role* Knowledge and previous experience in the Fraud Investigation and Fraud claims process* Experience in trend analysis and alerts in early fraud detection* Extensive knowledge of the Banking Operations & Banking Transactional Processing platforms* Proficient in Microsoft Office and Access* Consistently demonstrates clear and concise written and verbal communication* Demonstrated ability to remain unbiased in a diverse working environment* Willing to work in Rotational Shifts **Education:** * Bachelor’s degree/University degree or equivalent experience ------------------------------------------------------## **Job Family Group:**Operations - Services------------------------------------------------------## **Job Family:**Fraud Operations------------------------------------------------------## **Time Type:**------------------------------------------------------## **Most Relevant Skills**Please see the requirements listed above.------------------------------------------------------## **Other Relevant Skills**Banking Operations, Chargeback, Fraud Detection, Fraud Disputes, Fraud Investigations, Fraud Operations, Fraud Prevention.------------------------------------------------------*Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.**If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review* *Accessibility at Citi.* *View Citi’s EEO Policy Statement and the Know Your Rights poster.*