Fraud Operations Analyst I - Risk and Fraud Prevention

Citi; New York (NY); Sur place; USD 15 000 - 29 000; Plein temps

Résumé du poste

Citi in Kuala Lumpur is hiring a Fraud Operations Analyst to monitor transactions, analyze fraud patterns, and support risk management across consumer cards and banking operations.

The role requires at least 1 year in banking, strong communication, and the ability to work a 24/7 rotating schedule, including holidays. You will work with global teams and leverage fraud detection systems to uphold Citi's standards.

Qualifications

• Minimum 1 year of relevant banking/financial services experience.
• Fraud knowledge and familiarity with fraud concepts.
• BS/BA degree or equivalent.
• Strong written and oral communication.
• Willingness to work a 24/7 rotating shift including holidays.

Responsabilités

• Monitor transactions and accounts for suspicious activity.
• Analyze fraud trends using production reports and alerts.
• Conduct in-depth fraud case reviews to determine risk actions.
• Validate SMS/Email exceptions to minimize exposure.
• Prepare monthly fraud MIS reports and track KPIs.
• Review Association Alerts and help develop proactive card replacement strategies.
• Update production trackers and reconcile data with forms.
• Assist with review of transactions on blocked accounts.

Connaissances

Fraud knowledge

Banking experience

Communication skills

Flexible shift

Arabic language

Formation

BS/BA degree

Description du poste

Citi in Kuala Lumpur is hiring a Fraud Operations Analyst to monitor transactions, analyze fraud patterns, and support risk management across consumer cards and banking operations.

The role requires at least 1 year in banking, strong communication, and the ability to work a 24/7 rotating schedule, including holidays. You will work with global teams and leverage fraud detection systems to uphold Citi's standards.