Bilingual Financial Services Rep: Loans, Tax & Collections

WAC-NM World Finance Corporation of New Mexico; Kirtland (NM); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company match

Paid holidays

Vacation time

Mental health support

Volunteer time

Promote-from-within culture

Job summary

World Finance NM seeks a Financial Services Representative (Bilingual) to drive loan sales, manage past-due accounts, and support tax services for customers in a fast-paced branch environment.

The role requires daily outbound calling, in-person meetings, and accurate documentation; bilingual English and Navajo is preferred. Compensation is $15-$18 per hour with performance-based bonuses and advancement opportunities.

Qualifications

• Experience in sales, collections, or account management with measurable results.
• Ability to handle high-volume calls and difficult conversations.
• Track record of meeting or exceeding goals in a fast-paced environment.
• Strong communication, problem-solving, and organizational skills.
• Basic computer skills with accurate data entry.
• Bilingual English and Navajo language skills.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking for the business.
• Conduct substantial daily outbound outreach for collections, tax services, and new business generation; thrive in a high-volume, phone-intensive environment.
• Manage delinquent accounts by securing payments and setting payment arrangements.
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services.
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations.
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
• Process payments, account updates, tax-related documentation, and document all activity in company systems.
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
• Handle and balance cash, and complete required bank runs to deliver deposits.
• Follow company policies, procedures, and regulatory requirements.
• Complete required training and meet performance expectations for sales, collections, tax preparation, and account management.

Skills

Sales experience

Customer service

Collections

Account management

High-volume calls

Goal achievement

Communication

Data entry

Bilingual English / Navajo

Education

High school diploma or equivalent

Job description

World Finance NM seeks a Financial Services Representative (Bilingual) to drive loan sales, manage past-due accounts, and support tax services for customers in a fast-paced branch environment.

The role requires daily outbound calling, in-person meetings, and accurate documentation; bilingual English and Navajo is preferred. Compensation is $15-$18 per hour with performance-based bonuses and advancement opportunities.