Bilingual Financial Counselor: Patient Access & Billing

Holy Cross Health; Silver Spring (MD); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental & Vision

PTO

Free Parking

Metro Access

Tuition Reimbursement

403(b)

Flexible work schedules

Career growth opportunities

Job summary

Holy Cross Health in Maryland is seeking a Financial Counselor to act as a patient advocate on billing issues and guide patients through the financial assistance process, clearly explaining financing options for needed care.

The role requires bilingual English and Spanish, strong analytical and auditing skills, experience in accounting and medical claims, and proficiency with Windows, Word and Excel. Day shift, full-time with competitive salary and benefits.

Qualifications

• High school graduate with 3+ years in accounting and medical claims management (preferably in hospital/physician setting).
• Bilingual English and Spanish required.
• Knowledge of Medicaid/Medicare and programs aiding the uninsured.

Responsibilities

• Provide financial assistance information and applications with clear guidance.
• Receive, assess, and follow up on application completeness and needed documents.
• Resolve patient billing concerns via phone, mail, or in person.
• Process credit card payments and reconcile per accounting procedures.
• Interpret clinical data to determine program eligibility; audit and reconcile accounts.

Skills

Bilingual English and Spanish

Analytical skills

Excellent verbal and written skills

Auditing skills

Ability to read and interpret data

Education

High school diploma

Tools

Windows

Word

Excel

Job description

Holy Cross Health in Maryland is seeking a Financial Counselor to act as a patient advocate on billing issues and guide patients through the financial assistance process, clearly explaining financing options for needed care.

The role requires bilingual English and Spanish, strong analytical and auditing skills, experience in accounting and medical claims, and proficiency with Windows, Word and Excel. Day shift, full-time with competitive salary and benefits.