Financial Counselor

Holy Cross Health; Germantown (MD); On-site; USD 26,000 - 36,000; Full time

Job summary

Holy Cross Health in Maryland seeks a Financial Counselor to support patients with billing and financial assistance. You will guide patients through the financial aid process, assess eligibility and help apply for programs, ensuring fair application of policies and timely resolution of questions.

The role requires healthcare billing experience, bilingual English/Spanish proficiency, and strong Excel/Word skills.

Qualifications

• High school graduate possessing three years experience in accounting and medical claims management, preferably in a hospital or physician’s office setting.
• Must be bilingual English and Spanish.
• Knowledge of basic medical terminology.
• Thorough understanding of Medicaid, Medicare and other programs that can assist the uninsured in paying for their healthcare.
• Proficiency with Windows, Word & Excel.
• Excellent verbal and written skills with the ability to articulate information clearly and concisely.

Responsibilities

• Provide HCH financial assistance application with good explanation of how to complete it. Receive applications and check for completeness. Request additional documents from patients when necessary. Follow up with patient regarding what’s pending.
• Resolve patient’s billing concerns via the telephone, correspondence, or in-person.
• Investigate problems and complaints, and initiate resolution in a professional and efficient manner.
• Process credit card payments for various hospital departments and record transactions as indicated by accounting procedures.
• Able to interpret clinical data sufficiently to determine eligibility for various programs.
• Must possess excellent auditing and analytical skills for reconciliation of accounts.
• Able to interpret, read, and work from computer reports and spreadsheets.

Skills

Bilingual English and Spanish

Verbal & written communication

Education

High school diploma

Tools

Windows

Word

Excel

Job description

Employment Type:Full timeShift:Day ShiftDescription:

Job Title:

Financial Counselor

Employment Type:

Full-time

Shift:

Day

(SUMMARY) Position Highlights:

• Competitivesalary

• Benefits-Medical, Dental & Vision, PTO, Free Parking, Metro Access, Tuition Reimbursement, 403(b)

• Quality of Life:Flexible work schedules

• Advancement:Career growthopportunities

• Location:Holy Cross Health has twohospitalsand four healthcare centers all a short driving distance from Washington DC and Baltimore, MD

Description:

• Serve as a patient advocate on billing issues byassistingthe patients in finding the best way to finance their healthcare.Steward thehospitalslimited community benefit resources by implementing the financialassistancepolicy with fairness and accuracy.

Responsibilities:

• ProvideHCHfinancialassistanceapplication withgoodexplanation of how to complete it. Receive applications and check for completeness.Requestadditionaldocuments from patients when necessary.Follow up withpatientregardingwhat’spending.

• Resolve patient’s billing concerns via the telephone, correspondence, or in-person

• Investigate problems and complaints, and initiate resolution in a professional and efficient manner.

• Process credit card payments for various hospital departments and record transactions asindicatedby accounting department procedures.

• Able to interpret clinical data sufficiently todetermineeligibility for various programs.

• Mustpossessexcellent auditing and analytical skills for reconciliation of accounts.

• Able to interpret, read, and work from computer reports, and spread sheets.

What you will need:

• High school graduatepossessingthree (3)years experiencein accounting and medical claims management, preferably in a hospital or physician’s office setting.

• Must be bilingual English and Spanish.

• Knowledge of basic medical terminology.

• Thorough understanding of Medicaid, Medicare and other programs that canassistthe uninsured in paying for their healthcare services.Interact with the uninsured and acts as a liaison for the hospital.

• Proficiencywith Windows,Word& Excel.

• Excellent verbal and written skills with the ability to articulate information in a clear and concisemanner.

Pay Range: $18.78 - $26.29

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

About us:

Holy Cross Health is a Catholic, not-for-profit health system that serves more than240,000 individualseach year from Maryland's two largest counties - Montgomery and Prince George's counties. Holy Cross Health earnsnumerousnational awards, clinicaldesignationsand accreditations across a wide range of specialties for providing innovative, high-quality health care services.

We were named one of America's 100 best hospitals

Holy Cross Health is an Equal Employment Opportunity (EEO) employer. Qualified applicants are considered for employment without regard toMinority/Females/disabled/Veteran(M/F/D/V) status.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.