Bilingual Patient Access Financial Counselor — Impactful Help

Trinity Health; Silver Spring (MD); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental & Vision

PTO

Free Parking

Metro Access

Tuition Reimbursement

403(b)

Job summary

Holy Cross Health is seeking a Financial Counselor to assist patients with billing and financing healthcare. You will guide applicants through the financial assistance process, review documentation, and respond to inquiries by phone, mail, or in person to ensure accurate completion and timely resolution.

The role requires three years of accounting/claims experience, bilingual English/Spanish, and solid knowledge of Medicaid/Medicare.

Qualifications

• High school graduate with 3 years experience in accounting and medical claims management.
• Must be bilingual English and Spanish.
• Knowledge of basic medical terminology.
• Thorough understanding of Medicaid, Medicare and other programs that can assist the uninsured.
• Proficiency with Windows, Word & Excel.
• Excellent verbal and written skills with the ability to articulate information clearly and concisely.

Responsibilities

• Provide HCH financial assistance application with guidance and completeness checks.
• Resolve patient billing concerns via telephone, correspondence, or in-person.
• Investigate problems and initiate resolution professionally and efficiently.
• Process credit card payments for hospital departments and record transactions as per procedures.
• Interpret clinical data to determine eligibility for programs.
• Reconcile accounts with auditing and analytical accuracy.

Skills

Bilingual English & Spanish

Verbal & written communication

Auditing & analytical

Education

High school diploma

Tools

Windows

Word

Excel

Job description

Holy Cross Health is seeking a Financial Counselor to assist patients with billing and financing healthcare. You will guide applicants through the financial assistance process, review documentation, and respond to inquiries by phone, mail, or in person to ensure accurate completion and timely resolution.

The role requires three years of accounting/claims experience, bilingual English/Spanish, and solid knowledge of Medicaid/Medicare.