Financial Counselor, Patient Access- Bilingual Required

Trinity Health; Silver Spring (MD); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental & Vision

PTO

Free Parking

Metro Access

Tuition Reimbursement

403(b)

Job summary

Holy Cross Health is seeking a Financial Counselor to assist patients with billing and financing healthcare. You will guide applicants through the financial assistance process, review documentation, and respond to inquiries by phone, mail, or in person to ensure accurate completion and timely resolution.

The role requires three years of accounting/claims experience, bilingual English/Spanish, and solid knowledge of Medicaid/Medicare.

Qualifications

• High school graduate with 3 years experience in accounting and medical claims management.
• Must be bilingual English and Spanish.
• Knowledge of basic medical terminology.
• Thorough understanding of Medicaid, Medicare and other programs that can assist the uninsured.
• Proficiency with Windows, Word & Excel.
• Excellent verbal and written skills with the ability to articulate information clearly and concisely.

Responsibilities

• Provide HCH financial assistance application with guidance and completeness checks.
• Resolve patient billing concerns via telephone, correspondence, or in-person.
• Investigate problems and initiate resolution professionally and efficiently.
• Process credit card payments for hospital departments and record transactions as per procedures.
• Interpret clinical data to determine eligibility for programs.
• Reconcile accounts with auditing and analytical accuracy.

Skills

Bilingual English & Spanish

Verbal & written communication

Auditing & analytical

Education

High school diploma

Tools

Windows

Word

Excel

Job description

Job Title

Financial Counselor

Employment Type

Full-time

Shift

Day

Position Highlights

• Competitive salary

• Benefits - Medical, Dental & Vision, PTO, Free Parking, Metro Access, Tuition Reimbursement, 403(b)

• Quality of Life: Flexible work schedules

• Advancement: Career growth opportunities

• Location: Holy Cross Health has two hospitals and four healthcare centers all a short driving distance from Washington DC and Baltimore, MD

Description

Serve as a patient advocate on billing issues by assisting the patients in finding the best way to finance their healthcare. Steward the hospitals limited community benefit resources by implementing the financial assistance policy with fairness and accuracy.

Responsibilities

• Provide HCH financial assistance application with good explanation of how to complete it. Receive applications and check for completeness. Request additional documents from patients when necessary. Follow up with patient regarding what’s pending.
• Resolve patient’s billing concerns via the telephone, correspondence, or in-person.
• Investigate problems and complaints, and initiate resolution in a professional and efficient manner.
• Process credit card payments for various hospital departments and record transactions as indicated by accounting department procedures.
• Able to interpret clinical data sufficiently to determine eligibility for various programs.
• Must possess excellent auditing and analytical skills for reconciliation of accounts.
• Able to interpret, read, and work from computer reports, and spreadsheets.

What you will need

• High school graduate possessing three (3) years experience in accounting and medical claims management, preferably in a hospital or physician’s office setting.
• Must be bilingual English and Spanish.
• Knowledge of basic medical terminology.
• Thorough understanding of Medicaid, Medicare and other programs that can assist the uninsured in paying for their healthcare services. Interact with the uninsured and acts as a liaison for the hospital.
• Proficiency with Windows, Word & Excel.
• Excellent verbal and written skills with the ability to articulate information in a clear and concise manner.

Pay Range

Pay Range: $18.78 - $26.29

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

FT/PT Benefit eligible Roles

0.5 FTE (20 hours weekly) up to 1.0 FTE (40 hours weekly)

About us

Holy Cross Health is a Catholic, not-for-profit health system that serves more than 240,000 individuals each year from Maryland's two largest counties — Montgomery and Prince George's counties. Holy Cross Health earns numerous national awards, clinical designations and accreditations across a wide range of specialties for providing innovative, high-quality health care services.

We were named one of America’s 100 best hospitals

Equal Employment Opportunity

Holy Cross Health is an Equal Employment Opportunity (EEO) employer. Qualified applicants are considered for employment without regard to Minority/Females/disabled/Veteran(M/F/D/V) status.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.