Field Service Scheduler & Customer Communications Lead

Ampcus Inc; Cary (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

Ampcus Inc. is seeking a Customer Services Support Operator in Cary, NC to coordinate end-to-end planning, scheduling, and deployment of field service resources.

You will manage customer communications and prioritize activities to meet commitments, collaborating with Customer Care, Finance, Marketing, Regulatory Affairs, Education Services, and Field Operations. The role requires strong organizational and communication skills, a Bachelor's degree or equivalent experience, and proficiency in

Qualifications

• Bachelor's degree or equivalent work experience.
• Strong organizational, planning, and time management skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Ability to analyze complex situations and determine appropriate solutions.
• Strong problem-solving and critical thinking skills.
• Self-motivated with a high degree of initiative and ownership.
• Ability to work independently in a dynamic, fast-paced environment.
• Strong collaboration and stakeholder management skills.
• Customer-focused mindset with attention to detail.

Responsibilities

• Own end-to-end planning, scheduling, allocation, and deployment of field service resources.
• Manage customer communications throughout the entire service lifecycle.
• Schedule customer appointments and handle complex scheduling discussions.
• Prioritize service activities to meet customer commitments and business objectives.
• Coordinate with field management to optimize technician utilization.
• Manage capacity planning to support fluctuating customer demand.
• Reprioritize resources and activities in response to changing business needs.
• Collaborate with cross-functional teams including Customer Care, Finance, Marketing, Regulatory Affairs, Education Services, and Field Operations.
• Support process improvements and operational efficiency initiatives.
• Maintain high levels of customer satisfaction through effective communication and execution.

Skills

Customer Service

Organization & Planning

Communication

Problem Solving

Time Management

Stakeholder Management

Cross-functional Collaboration

Attention to Detail

Microsoft Office

LEAN / Six Sigma

Education

Bachelor's degree

Tools

SAP

Microsoft Office Suite

Job description

Ampcus Inc. is seeking a Customer Services Support Operator in Cary, NC to coordinate end-to-end planning, scheduling, and deployment of field service resources.

You will manage customer communications and prioritize activities to meet commitments, collaborating with Customer Care, Finance, Marketing, Regulatory Affairs, Education Services, and Field Operations. The role requires strong organizational and communication skills, a Bachelor's degree or equivalent experience, and proficiency in