Bilingual Field Ops Leader — Coach Frontline Teams

Molly Maid of North Albany and Saratoga; Dallas (TX); On-site; USD 31,000 - 52,000; Full time

Benefits offered by this job

Career advancement opportunities

Company vehicle for qualifying field d

Paid training

Paid holidays

Paid vacation

Job summary

Molly Maid of Northwest Dallas County is seeking a Bilingual Field Operations Manager to lead field teams and Home Service Professionals, coaching performance and ensuring service excellence in the Dallas area.

You will work closely with the Operations Manager and office staff to ensure proper staffing, training, and adherence to cleaning and customer service standards while maintaining field operations and scheduling needs.

Qualifications

• Fluent English and Spanish
• At least 5 years of experience directly supervising or managing frontline employees or teams
• Demonstrated experience coaching employees and managing performance
• Strong communication and interpersonal skills

Responsibilities

• Lead, coach, and develop frontline employees
• Train and onboard new HSPs and team members
• Work alongside employees in the field when needed
• Provide real-time coaching on cleaning quality, productivity, safety, and customer service
• Set clear expectations and hold employees accountable
• Recognize and reinforce strong performance
• Help build a positive, respectful, and team-oriented workplace
• Monitor employee performance, attendance, productivity, and quality
• Identify performance issues early and address them consistently
• Conduct field observations and quality checks
• Follow established coaching and disciplinary procedures
• Help Team Leaders become stronger coaches and leaders
• Track performance metrics and follow up on improvement plans
• Recruit, interview, and help hire HSPs and other frontline employees
• Participate in hiring events and local recruiting efforts
• Help ensure the company has enough trained employees to meet customer demand
• Assist with onboarding and new-hire training
• Help improve employee retention and engagement
• Support the daily launch and operation of cleaning teams
• Help resolve field issues quickly
• Assist with scheduling and staffing challenges
• Deliver supplies and equipment when needed
• Conduct quality inspections
• Assist with re-cleans and customer recovery situations
• Help maintain company vehicles, equipment supplies, and field standards
• Identify operational problems and recommend solutions
• Help ensure every customer receives excellent service
• Respond to customer concerns professionally
• Visit customers when in-person resolution is appropriate
• Coach HSPs on professional customer communication
• Look for opportunities to improve customer retention and satisfaction
• Help identify opportunities to turn one-time customers into recurring customers
• Communicate effectively with Spanish-speaking HSPs and English-speaking management and customers
• Maintain accurate employee and operational records
• Use Microsoft Office, including Excel, Word, and Outlook
• Review operational data and performance reports
• Communicate important information between the field and office
• Follow company policies, safety procedures, and established HR practices
• Fluent English and Spanish
• 5+ years supervising frontline employees
• Coaching experience
• Strong organizational skills
• Willingness to work Saturdays

Skills

Bilingual leadership

Coaching frontline staff

Team management

Communication skills

Problem solving

Field operations

Spanish fluency

English fluency

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Molly Maid of Northwest Dallas County is seeking a Bilingual Field Operations Manager to lead field teams and Home Service Professionals, coaching performance and ensuring service excellence in the Dallas area.

You will work closely with the Operations Manager and office staff to ensure proper staffing, training, and adherence to cleaning and customer service standards while maintaining field operations and scheduling needs.