Customer Service Representative

CGS Federal (Contact Government Services); Albuquerque (NM); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account (FSA)

Paid Time Off

Job summary

Contact Government Services (CGS) is seeking a Customer Service Representative to support a broad public-facing initiative for a large Federal agency. The role is full-time and entry-level, based in Albuquerque, with a focus on welcoming, helping, and guiding the public through standard procedures.

CGS emphasizes a supportive environment, professional growth, and a commitment to honest, quality work, while offering a comprehensive benefits package to employees.

Qualifications

• Fluent in English and/or Spanish, written and verbal.
• High School diploma or GED is required.
• Must be able to obtain a Public Trust security clearance, including a credit check and background investigation.

Responsibilities

• Reply to calls and emails from the public using SOPs and knowledge base.
• Utilize our knowledge base and SOP to respond to customer requests.
• Document all communications in the company database.

Skills

Reply to calls and emails

Knowledge base & SOPs

Document communications

Call Center omnichannel (nice to have)

Education

High School diploma or GED

Tools

Content management system (CMS)

Job description

Employment Type: Full Time , Entry Level
Department: Customer Service

CGS is seeking a Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.

CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:

• Reply to calls and emails from the public
• Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests
• Document your communications in our database

Qualifications:

• Fully fluent in English and/or Spanish (both written and verbal)
• High School diploma or General Educational Development (GED) certificate
• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation

Ideally, you will also have:

• Ability to follow policies, procedures, and regulations
• Ability to navigate a content management system, other applications and related web sites
• Strong written and verbal communication skills
• Excellent customer service, dependability and time management skills
• Keyboarding proficiency of at least 40 words per minute
• Call Center (omnichannel) background a plus

Our Commitment:

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self‑awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package.

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Opportunities:

Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/

Contact Information:

Phone: [phone]

Email: [e-mail]

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.