Bilingual Family Service Sales Counselor

Service Corporation International; Chicago (IL); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company match

Life Insurance

Disability insurance

Flexible Spending Accounts

Job summary

Service Corporation International is seeking a Family Service Counselor in Chicago, IL to support families by offering at-need and pre-need cemetery services. You will generate leads, present solutions, and build trusted relationships, while working with funeral directors to ensure compassionate, high-quality service.

Bilingual English/Spanish required. The role requires punctual, empathetic communication, the ability to work evenings/weekends, and driving to client locations as needed.

Qualifications

• Must be bilingual in English and Spanish.
• Customer service and sales experience preferred.
• Ability to work evenings and weekends and drive frequently.

Responsibilities

• Lead generation and prospecting daily.
• Explain and present arrangements to families.
• Build relationships with families and referrals.
• Respond to inquiries in a timely, professional manner.
• Collaborate with funeral directors and staff to provide seamless service.

Skills

Bilingual (English/Spanish)

Customer service

Communication skills

Empathy & respect

Driving

Education

High school diploma or equivalent

1-2 years of college

Job description

Service Corporation International is seeking a Family Service Counselor in Chicago, IL to support families by offering at-need and pre-need cemetery services. You will generate leads, present solutions, and build trusted relationships, while working with funeral directors to ensure compassionate, high-quality service.

Bilingual English/Spanish required. The role requires punctual, empathetic communication, the ability to work evenings/weekends, and driving to client locations as needed.