Bilingual Family Housing Programs Coordinator

Foundation Communities; Austin (TX); On-site; USD 49,000 - 54,000; Full time

Job summary

Foundation Communities is seeking a Family Supportive Housing Program Coordinator to provide bilingual housing navigation, outreach, and program coordination for its Family Supportive Housing programs in Austin. You will manage waitlists, coordinate outreach events, and assist with housing inquiries and referrals to promote housing stability.

The role reports to the Intake Program Manager and involves collaboration with Property Management, program staff, and partners.

Qualifications

• Bilingual in English and Spanish.
• Knowledge of non-profit housing and social services organizations.
• Experience working with homeless and/or economically disadvantaged families and adults.

Responsibilities

• Maintain Family Supportive Housing waitlists for designated family properties and regularly communicate with prospective applicants regarding program eligibility, application status, and housing opportunities.
• Coordinate and track outreach events, housing fairs, community presentations, and partnership activities that support Family Supportive Housing programs, with oversight and support from the Intake Program Manager.
• Receive and coordinate housing inquiries through phone calls, email, walk-ins, and community referrals, ensuring timely and accurate responses.
• Track all applicant interactions, including calls, emails, appointments, and referrals, while maintaining accurate and complete documentation.
• Prepare and maintain reports related to waitlist activity, outreach efforts, housing inquiries, referrals, and placement outcomes.
• Provide referrals, resource navigation, and housing information to households seeking services, including those who may not qualify for Foundation Communities housing programs.
• Maintain and monitor homeless preference documentation and eligibility requirements for designated Family Supportive Housing properties.
• Assess applicant barriers to housing and connect eligible households to available financial assistance resources, including HSO-funded assistance, to support housing placement and homelessness prevention efforts.
• Maintain knowledge of Foundation Communities' qualifying criteria, tenant selection criteria, waitlist procedures, housing designations, and supportive housing programs to ensure accurate information is provided to applicants and community partners.
• Collaborate with Program Staff and Property Management to facilitate successful housing placements by coordinating communication with assigned Case Managers and ensuring entrance links are distributed.
• Coordinate, train, and support interns and volunteers assisting with Family Supportive Housing outreach, waitlist management, and intake-related activities.

Skills

Bilingual English & Spanish

Non-profit housing knowledge

Community outreach

Record keeping

Job description

Foundation Communities is seeking a Family Supportive Housing Program Coordinator to provide bilingual housing navigation, outreach, and program coordination for its Family Supportive Housing programs in Austin. You will manage waitlists, coordinate outreach events, and assist with housing inquiries and referrals to promote housing stability.

The role reports to the Intake Program Manager and involves collaboration with Property Management, program staff, and partners.