Bilingual Family Care Navigator - Denver Clinic

Every Child Pediatrics; Denver (CO); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision insurance

HSA/FSA

Life insurance

Paid time off

Job summary

Every Child Pediatrics seeks a full-time Care Navigator for our Denver clinic to coordinate patient care, connect families with needed services, and advocate for wellness and autonomy.

The role involves partnering with medical staff, building trust with families in person and via calls, and managing resources and records with privacy and respect.

Ideal candidates are bilingual in Spanish/English and bring experience in medical settings; a bachelor’s (or related associate) is preferred.

Qualifications

• Bachelor's degree; will consider applicants with an associate degree with related experience
• Experience in a medical setting and ability to work with medical professionals
• Bilingual in Spanish/English preferred; $1,000 signing bonus for bilingual candidates
• Excellent verbal and written communication skills
• Ability to analyze, solve problems, and demonstrate innovative thinking

Responsibilities

• Help families access and coordinate medical specialty care, community services, developmental assessments, and school planning
• Build trusting relationships with patients and families through phone calls, texts, and in-person meetings at the clinic, community spaces, schools, homes, or court
• Serve as the primary point of contact, advocate, and informational resource for patients/families and community partners/payers
• Work closely with healthcare providers within a team-based approach to care to identify patients with special and complex needs and initiate the care plan process
• Develop, organize, and maintain up-to-date, comprehensive, and culturally responsive resources for patients and families
• Maintain accurate, thorough, and timely records of all activities and provide data for reports
• Treat all clients with dignity and respect and honor their right to privacy

Skills

Excellent communication

Bilingual English/Spanish

Education

Bachelor's degree / related

Job description

Description

We are looking for a full-time Care Navigator to work full-time, Monday - Friday, in person at our Denver clinic located at 1601 E 19th Ave Suite 6600, Denver, CO 80218. Every Child Pediatrics’ Care Navigation is a collaborative process directed toward patient and family wellness and autonomy through advocacy, assessment, planning, communication, education, resource management, and service facilitation. We provide patient- and family-centered care tailored to individual needs and values, working hand-in-hand with staff members and community partners. Care Navigators empower families to overcome barriers and access essential resources, such as financial assistance, translation, transportation, housing, food, and early intervention referrals, by guiding them through complex systems with knowledge and hands-on support.

Responsibilities

• Help families access and coordinate medical specialty care, community services, developmental assessments, and school planning
• Build trusting relationships with patients and families through phone calls, texts, and in-person meetings at the clinic, community spaces, schools, homes, or court
• Serve as the primary point of contact, advocate, and informational resource for patients/families and community partners/payers
• Work closely with healthcare providers within a team-based approach to care to identify patients with special and complex needs and initiate the care plan process
• Develop, organize, and maintain up-to-date, comprehensive, and culturally responsive resources for patients and families
• Maintain accurate, thorough, and timely records of all activities and provide data for reports
• Treat all clients with dignity and respect and honor their right to privacy

About Us

Every Child Pediatrics is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. To learn more about our organization, please visit our website at www.everychildpediatrics.org.

Benefits

We offer a robust benefits package to support our employees’ well-being, including: a 401(k)-retirement plan with a company match; medical, dental, and vision insurance; Health Savings and Flexible Spending/Dependent Care Accounts (HSA & FSA) for managing healthcare expenses. Additionally, we pay for employees’ life insurance and employee assistance plans, and employees accrue Paid Time Off (PTO), allowing them time needed to recharge and focus.

Requirements

• Bachelor’s degree; will consider applicants with an associate degree with additional related experience, education and/or training in aligned areas
• Previous experience working in a medical setting, including the ability to work with medical professionals, review medical records, and apply health and wellness principles
• Bilingual in Spanish/English is strongly preferred (a $1,000 signing bonus will be provided to candidate who are bilingual)
• Excellent verbal and written communication skills
• Ability to analyze, solve problems, and demonstrate innovative thinking