Bilingual Escrow Administrator (English & Mandarin) - Remote

SeedTrust Escrow; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

100% remote work

Medical, dental, and vision benefits

Life insurance and 401(k)

Unlimited paid time off

Job summary

SeedTrust Escrow is seeking a bilingual Escrow Administrator fluent in English and Mandarin to join our Remote Operations team. You will be the first point of contact for clients, answer inquiries, set up escrow accounts, and ensure every request is handled accurately and on time.

This role blends client service, administrative precision, and teamwork. You will collaborate with Escrow Account Leads and Specialists to ensure smooth handoffs and clear communications across languages.

Qualifications

• Experience in customer service or administrative operations is a plus.
• Fluency in English and Mandarin required.
• Attention to detail and ability to multi-task.

Responsibilities

• Be someone our clients can count on. Answer calls and emails in English and Mandarin; provide clear, thoughtful client support.
• Open new escrow accounts and cases with accurate, complete information.
• Confirm deposits and prepare reports, letters, invoices, and other documents with care.
• Help manage our shared inbox; organize requests and keep things moving.
• Collaborate with Escrow Account Leads, Specialists, and teammates for smooth handoffs.
• Flag missing information or issues that need escalation before they become bigger problems.

Skills

Bilingual English/Mandarin

Customer service

Job description

SeedTrust Escrow is seeking a bilingual Escrow Administrator fluent in English and Mandarin to join our Remote Operations team. You will be the first point of contact for clients, answer inquiries, set up escrow accounts, and ensure every request is handled accurately and on time.

This role blends client service, administrative precision, and teamwork. You will collaborate with Escrow Account Leads and Specialists to ensure smooth handoffs and clear communications across languages.