Bilingual Escrow Administrator (English/Mandarin) | Remote

SeedTrust; Oregon; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

100% remote work

Medical, dental, and vision benefits

Life insurance and 401(k)

Unlimited paid time off

Job summary

SeedTrust is seeking an Escrow Administrator fluent in English and Mandarin to join our Escrow Operations team. You’ll be one of the first people our clients talk to, answering questions, setting up escrow accounts, and ensuring requests are handled accurately and on time.

This role combines client support with administrative precision in a fully remote environment. You’ll work with Escrow Account Leads and Specialists to deliver clear, timely service while maintaining meticulous records and

Qualifications

• Fluent in English and Mandarin (spoken and written).
• Strong communication and interpersonal skills.
• Detail-oriented with high accuracy.
• Experience in customer service or financial services is a plus.
• Familiarity with escrow, surrogacy, or fertility services is beneficial but not required.

Responsibilities

• Answer calls and emails in English and Mandarin, guiding clients clearly.
• Open new escrow accounts and cases with accurate information from the start.
• Confirm deposits and prepare reports, letters, invoices, and other documents.
• Manage shared inbox, organize requests and ensure timely follow-through.
• Collaborate with Escrow Account Leads, Specialists, and teammates for smooth handoffs.
• Flag missing information or errors and escalate when needed.

Skills

English-Mandarin fluency

Clear communicator

Organized

Customer service

Multitasking

Job description

SeedTrust is seeking an Escrow Administrator fluent in English and Mandarin to join our Escrow Operations team. You’ll be one of the first people our clients talk to, answering questions, setting up escrow accounts, and ensuring requests are handled accurately and on time.

This role combines client support with administrative precision in a fully remote environment. You’ll work with Escrow Account Leads and Specialists to deliver clear, timely service while maintaining meticulous records and