Bilingual (English/Spanish) Insurance Customer service representative
Saludos
Turn this role into an interview — a resume and cover letter built around what this employer wants.
Benefits offered by this job
Job summary
Jessie Navarro-Farmers Insurance Agency is seeking a Fully Remote Bilingual Insurance Customer Service and Sales Representative. The role requires fluent English and Spanish, a valid P&C or Life license, and the ability to work from a home office in the United States.
The position offers hourly wages with commission and benefits. You will handle inquiries, advise on coverage options, and convert opportunities into policy sales.
Qualifications
- Fluency in English and Spanish required (verbal and written).
- Active P&C or Life & Health license required.
- Remote work setup and self-discipline for home office.
Responsibilities
- Serve as main contact for existing and prospective policyholders in English and Spanish via phone, email, and chat.
- Address policy changes, billing issues, coverage questions, and sales inquiries.
- Use insurance knowledge to match customers with suitable products and close sales.
- Document customer interactions and sales activities accurately.
- Collaborate with internal teams to ensure seamless customer experience from inquiry to policy issuance.
Skills
Education
Job description
Job Category
Customer Service
Overview
Description
In office hourly wage - $22/Hr with Insurance Experience
In office hourly wage - $25/Hr with Farmers Insurance Experience
Are you an experienced insurance professional with a passion for customer service and sales? Does an unlimited income potential based on your own efforts excite you? Do you thrive in a remote work environment and have a proven track record in the property and casualty, Medicare, or Life insurance industries? Look no further!
We are seeking a highly motivated individual to join our team as a Fully Remote Bilingual Insurance Customer Service and Sales Representative.
Salary: $22.00 - $25.00 per hour
Hourly Base Salary + Commission
Paid Time Off (PTO)
Health Insurance
Life Insurance
Flexible Schedule
Mon-Fri Schedule
Evenings Off
In office hourly wage - $22/Hr with Insurance Experience
In office hourly wage - $25/Hr with Farmers Insurance Experience
Are you an experienced insurance professional with a passion for customer service and sales? Does an unlimited income potential based on your own efforts excite you? Do you thrive in a remote work environment and have a proven track record in the property and casualty, Medicare, or Life insurance industries? Look no further!
We are seeking a highly motivated individual to join our team as a Fully Remote Bilingual Insurance Customer Service and Sales Representative.
Salary: $22.00 - $25.00 per hour
Hourly Base Salary + Commission
Paid Time Off (PTO)
Health Insurance
Life Insurance
Flexible Schedule
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
- Serve as the main point of contact for both existing and prospective policyholders, delivering outstanding customer service in both English and Spanish via phone, email, and chat.
- Handle a wide range of customer inquiries, including policy changes, coverage questions, billing issues, and sales-related inquiries.
- Utilize your expertise in property and casualty, Medicare, or Life insurance to provide accurate information and assist customers in selecting appropriate coverage options.
- Actively engage with prospective customers to identify their insurance needs and recommend suitable insurance products.
- Leverage your sales skills to effectively communicate the value of our insurance solutions, overcome objections, and close sales.
- Maintain meticulous and up-to-date documentation of customer interactions, sales activities, and transactions.
- Collaborate with internal teams to ensure a seamless customer experience, from initial inquiry to policy issuance and beyond.
- Fluency in both English and Spanish, with excellent verbal and written communication skills in both languages.
- A stable job history of at least 5 consecutive years in the property and casualty, Medicare, or Life insurance industries.
- You must have an active property and casualty or life and health insurance license.
- Experience working remotely and the ability to create a productive and professional work environment at home.
- Dedicated home office setup including a desktop computer, 2 computer monitors, a webcam, and a printer.
- Strong knowledge of insurance products, coverage details, and industry practices in property and casualty, Medicare, or Life insurance.
- Exceptional customer service and sales skills with a customer-centric approach.
- Proven track record in achieving sales targets and generating revenue.
- Proficient computer skills and experience navigating multiple software systems, CRMs, and insurance carrier portals.
- High attention to detail and accuracy in documentation and data entry.
- Strong problem-solving abilities and the capability to work independently in a remote work setting.
- A commitment to maintaining confidentiality and handling sensitive customer information with discretion.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
