Bilingual Customer Service Representative (English/Spanish)

The Juris Agency; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Mon-Fri Schedule

Career Growth Opportunities

Job summary

Sonia Reyna Farmers Insurance Agency is seeking a friendly, bilingual Customer Service Representative to support clients with insurance needs. The role emphasizes delivering outstanding service, staying organized in a fast-paced environment, and building lasting client relationships.

You will handle policy changes, billing questions, and coverage inquiries, while communicating fluently in English and Spanish to serve a diverse customer base. Training and growth opportunities are available.

Qualifications

• Bilingual (English and Spanish) required or willingness to obtain.
• Customer-focused with excellent communication skills.
• Organized, dependable, and detail-oriented.
• Comfortable learning agency systems and new technology.

Responsibilities

• Assist customers with policy changes, billing questions, and coverage inquiries.
• Answer inbound calls and provide timely, professional support.
• Communicate fluently in English and Spanish to assist a diverse client base.
• Review policies and identify opportunities for additional coverage where appropriate.
• Process policy updates and document customer interactions accurately.
• Work with the sales team to ensure a seamless client experience.
• Build strong relationships to encourage long-term customer retention.

Skills

Bilingual (English/Spanish)

Customer service

Communication skills

Multitasking

Education

Property & Casualty license (or willingness to obtain)

Job description

Job Description

About the Job

Do you enjoy helping people, solving problems, and building lasting relationships? The Sonia Reyna Farmers Insurance Agency is looking for a friendly, Bilingual Customer Service Representative who is passionate about delivering outstanding service while supporting clients with their insurance needs.

This role is ideal for someone who enjoys working with people, stays organized in a fast-paced environment, and takes pride in creating positive customer experiences. If you're looking for a long-term career with opportunities to learn and grow, we'd love to meet you.

About Our Agency

At Sonia Reyna Farmers Insurance Agency, we believe exceptional customer service is the foundation of everything we do. Our team is committed to providing personalized insurance solutions while creating a supportive, professional workplace where every team member has the opportunity to grow.

Whether you already have insurance experience or are looking to expand your career, we'll provide the training, guidance, and support you need to succeed.

Benefits

• Paid Time Off (PTO)
• Mon-Fri Schedule
• Career Growth Opportunities

Responsibilities

As our Customer Service Representative, you'll become a trusted resource for our clients by helping them understand their policies and ensuring they receive prompt, friendly service. Your day may include:

• Assisting customers with policy changes, billing questions, and coverage inquiries.
• Answering inbound calls and providing timely, professional support.
• Communicating fluently in both English and Spanish to assist a diverse client base.
• Reviewing existing policies and identifying opportunities for additional coverage when appropriate.
• Processing policy updates and documenting customer interactions accurately.
• Working closely with the sales team to ensure a seamless client experience.
• Building strong relationships that encourage long-term customer retention.

Requirements

We're looking for someone who enjoys helping others and brings positive energy to every interaction. The ideal candidate is:

• Bilingual in English and Spanish.
• Property & Casual General lines license (or willingness to obtain)
• Customer-focused with excellent communication skills.
• Organized, dependable, and detail-oriented.
• Comfortable learning new technology and agency systems.
• Able to multitask while maintaining accuracy.
• Professional, positive, and a collaborative team player.
• Insurance experience or licensing is a plus, but we're willing to train the right person.

When you join the Sonia Reyna Farmers Insurance Agency, you're joining a team that values your growth and success: