Bilingual Eligibility & Financial Advocate

Savista; Olympia Fields (IL); On-site; USD 28,000 - 30,000; Full time

Job summary

Savista is seeking an Eligibility Specialist I to assist uninsured and underinsured patients in securing financial aid for medical care. The role involves evaluating eligibility, guiding applications for Medicaid, Medicare, and charity care, and coordinating with hospital staff and agencies.

Strong communication and empathy are essential. The position is full-time, onsite at Olympia Fields, IL, with a schedule including Tue-Fri and Sat shifts.

Qualifications

• High school diploma or GED.
• Proficiency in English and Spanish.
• At least 1 year of experience in a customer-facing role, preferably in healthcare or financial counseling.
• Flexibility to provide support at nearby hospital locations within assigned market area, as needed for vacancy coverage.
• Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail.

Responsibilities

• Meet with patients in-person, including bedside visits, to assess financial assistance eligibility and provide compassionate guidance on available programs.
• Facilitate the application process for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation.
• Act as a liaison between patients, hospital staff, and government agencies to establish eligibility, secure funding and resolve coverage issues.
• Responsible for a high caseload, prioritizing tasks to meet deadlines and ensure effective follow-up on pending applications.
• Clearly communicate financial obligations, funding options, and program details to patients in an empathetic and professional manner.
• Maintain accurate and confidential records in compliance with HIPAA and organizational policies.
• Consistently achieve productivity and quality metrics, contributing to the organization’s financial counseling objectives.
• Efficiently use multiple systems and databases to gather, track, and report on patient data.
• Assist with vacancy coverage, as needed.
• Complete special projects, as assigned.

Skills

Bilingual English/Spanish

Customer-facing

Organizational skills

Excellent communication

Empathy

Education

High school diploma or GED

Job description

Savista is seeking an Eligibility Specialist I to assist uninsured and underinsured patients in securing financial aid for medical care. The role involves evaluating eligibility, guiding applications for Medicaid, Medicare, and charity care, and coordinating with hospital staff and agencies.

Strong communication and empathy are essential. The position is full-time, onsite at Olympia Fields, IL, with a schedule including Tue-Fri and Sat shifts.