Bilingual Healthcare Eligibility Specialist

Savista, LLC; Olympia Fields (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Salary range disclosed by employer

Job summary

Savista, LLC in Olympia Fields, IL, seeks an Eligibility Specialist I to assist uninsured and underinsured patients in obtaining financial assistance for medical care. You will guide clients through Medicaid, Medicare, disability, and charity programs, conducting detailed assessments and ensuring regulatory compliance.

This on-site, full-time role requires empathetic communication, strong organization, and the ability to manage multiple applications while safeguarding patient data under HIPAA.

Qualifications

• High school diploma or GED required.
• Bilingual English and Spanish required.
• At least 1 year in a customer-facing role, preferably healthcare or financial counseling.
• Willingness to travel to nearby hospital locations for coverage.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication; able to explain complex information clearly.
• Ability to navigate HIPAA-compliant processes and multiple systems.

Responsibilities

• Meet with patients in-person, including bedside visits, to assess financial assistance eligibility and provide compassionate guidance on available programs.
• Facilitate the application process for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation.
• Act as a liaison between patients, hospital staff, and government agencies to establish eligibility, secure funding and resolve coverage issues.
• Responsible for a high caseload, prioritizing tasks to meet deadlines and ensure effective follow-up on pending applications.
• Clearly communicate financial obligations, funding options, and program details to patients in an empathetic and professional manner.
• Maintain accurate and confidential records in compliance with HIPAA and organizational policies.
• Consistently achieve productivity and quality metrics, contributing to the organization's financial counseling objectives.
• Efficiently use multiple systems and databases to gather, track, and report on patient data.
• Assist with vacancy coverage, as needed.
• Complete special projects, as assigned.

Skills

Bilingual EN/ES

Customer-facing experience

Empathy & communication

Healthcare knowledge

Attention to detail

Education

High school diploma or GED

Job description

Savista, LLC in Olympia Fields, IL, seeks an Eligibility Specialist I to assist uninsured and underinsured patients in obtaining financial assistance for medical care. You will guide clients through Medicaid, Medicare, disability, and charity programs, conducting detailed assessments and ensuring regulatory compliance.

This on-site, full-time role requires empathetic communication, strong organization, and the ability to manage multiple applications while safeguarding patient data under HIPAA.