Bilingual Eligibility Navigator - Healthcare Financial Aid

Savista; New Jersey; Hybrid; USD 25,000 - 29,000; Full time

Job summary

Savista is seeking an Eligibility Specialist I to advocate for patients and help uninsured or underinsured individuals access financial assistance for medical care. You will guide patients through Medicaid, Medicare, disability, and charity care applications while ensuring regulatory compliance and compassionate, patient-centered service.

The role requires strong organizational skills, bilingual communication in English and Spanish, and the ability to navigate hospital and government systems.

Qualifications

• High school diploma or GED.
• Proficiency in English and Spanish.
• At least 1 year of experience in a customer-facing role, preferably in healthcare or financial counseling.
• Flexibility to provide support at nearby hospital locations within assigned market area.

Responsibilities

• Meet with patients in-person to assess financial assistance eligibility and provide guidance on programs.
• Facilitate applications for Medicaid, Medicare, Disability, and charity care, ensuring timely submission of documentation.
• Act as liaison between patients, hospital staff, and government agencies to establish eligibility and secure funding.
• Manage multiple patient cases, prioritizing tasks to meet deadlines and follow up on pending applications.
• Clearly communicate financial obligations, funding options, and program details empathetically and professionally.
• Maintain accurate, confidential records in compliance with HIPAA and policies.
• Use multiple systems and databases to gather, track, and report patient data.
• Assist with vacancy coverage as needed.
• Complete special projects as assigned.

Skills

Bilingual

Customer-facing experience

Detail-oriented

Communication skills

Education

High school diploma or GED

Job description

Savista is seeking an Eligibility Specialist I to advocate for patients and help uninsured or underinsured individuals access financial assistance for medical care. You will guide patients through Medicaid, Medicare, disability, and charity care applications while ensuring regulatory compliance and compassionate, patient-centered service.

The role requires strong organizational skills, bilingual communication in English and Spanish, and the ability to navigate hospital and government systems.