Bilingual Eligibility & Enrollment Specialist

Vista Community Clinic; Vista (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation & benefits

Medical, dental, vision

Company-paid life insurance

Flexible spending accounts

403(b) retirement plan

Job summary

Vista Community Clinic (VCC) in Vista, California is seeking a Dedicated Enrollment Counselor to help patients complete eligibility packets and enroll in healthcare insurance plans. You will schedule appointments, guide patients through required documents, and coordinate with the insurance group and clinic staff.

The role requires bilingual English/Spanish, strong customer service, and familiarity with computers and Microsoft Office.

Qualifications

• High school graduate or equivalent is required.
• Bilingual English/Spanish required.
• Experience with computers, email, and internet search is expected.

Responsibilities

• Assist patients with eligibility and healthcare insurance enrollment or renewal.
• Schedule appointments for patients.
• Instruct on documents needed for eligibility process and overview of available options.
• Assign patients a primary care provider (PCP).
• Reschedule missed appointments and track insurance status.
• Compile statistics and reports on patients assisted and insurance retention.
• Serve as liaison between patients, insurance group, and Vista Community Clinic for enrollment information.

Skills

Bilingual English/Spanish

Customer service

Interpersonal skills

Verbal & written communication

Microsoft Office (Word & Excel)

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Vista Community Clinic (VCC) in Vista, California is seeking a Dedicated Enrollment Counselor to help patients complete eligibility packets and enroll in healthcare insurance plans. You will schedule appointments, guide patients through required documents, and coordinate with the insurance group and clinic staff.

The role requires bilingual English/Spanish, strong customer service, and familiarity with computers and Microsoft Office.