Bilingual EA & Operations Lead (Remote)

Globaltize; United States; Remote; USD 65,000 - 85,000; Full time

Job summary

Globaltize is seeking a bilingual Office Manager and Executive Assistant for a fully remote role supporting company management and operations in the United States. You will own daily administrative workflows, review technical reports, handle customer inquiries, and manage billing processes while coordinating with field technicians and leadership.

The ideal candidate has at least 5 years of experience in administrative or executive support, strong organizational skills, and experience working

Qualifications

• Must be fully bilingual in Spanish and English (C1+ in English).
• Minimum 5 years of experience in administrative or executive support roles.
• Proven remote-work experience for US-based companies.
• Proficiency with AI tools, presentation software, and standard office software.

Responsibilities

• Manage customer service channels by answering calls and emails about services and quotes.
• Coordinate technician visit schedules and communicate accurate arrival windows to clients.
• Review technician PDF reports for accuracy before sending to clients.
• Handle billing workflows, accounts receivable, contractor payment tracking, and payment processing (credit cards/ACH).
• Maintain relationships with partner contractors and assist management with executive administration.
• Document internal workflows by creating/updating Standard Operating Procedures.
• Conduct follow-up calls to customers and partners to re-engage previous clients.

Skills

Bilingual Spanish/English

Remote work experience

Organizational skills

Autonomy

Attention to detail

Multitasking

Tools

AI tools

Presentation software

Office software

Job description

Globaltize is seeking a bilingual Office Manager and Executive Assistant for a fully remote role supporting company management and operations in the United States. You will own daily administrative workflows, review technical reports, handle customer inquiries, and manage billing processes while coordinating with field technicians and leadership.

The ideal candidate has at least 5 years of experience in administrative or executive support, strong organizational skills, and experience working