Bilingual Operations & Admin Specialist — Client-Focused

Enhanced Service Group LLC; California; Presencial; USD 45 000 - 65 000; Tempo integral

Resumo da oferta

Enhanced Service Group LLC is seeking a Bilingual Operations & Administrative Support Specialist to facilitate daily operations and provide administrative support across teams. You will meet with clients on-site, scope projects, and maintain detailed project files.

The role requires bilingual fluency in Spanish and English, 2+ years in related roles, strong organizational skills, and proficiency with office software and project management tools.

Qualificações

• Bilingual fluency in Spanish and English (spoken and written).
• 2+ years in account/client management, customer success, project coordination or field operations.
• Experience in an administrative or operations support role.
• Strong organizational skills and attention to detail.
• Proficiency in office software and quick adoption of project management tools.

Responsabilidades

• Coordinate and manage administrative tasks to support daily operations.
• Meet with clients on-site to scope project requirements and establish expectations.
• Maintain project files with walkthrough notes, client preferences, scope changes, and site specs.
• Maintain regular client communication to monitor satisfaction and retention.
• Log client feedback and resolution timelines to inform quality improvements.
• Lead service-partner onboarding and provide software tool support.
• Coordinate project logistics and align partner resources.
• Visit active job sites to inspect work and capture progress photos.
• Document inspection findings and track corrective actions.
• Serve as a point of contact for field issues outside business hours (rotational).
• Assist in preparing and organizing documents and reports.
• Update SOPs to streamline workflows.
• Maintain records, databases, and filing systems.
• Schedule meetings, manage calendars, and arrange travel.

Conhecimentos

Bilingual (Spanish/English)

Organizational skills

Communication skills

Office software proficiency

Project coordination

Attention to detail

Driver's license

Ferramentas

Project management tools

Descrição da oferta de emprego

Enhanced Service Group LLC is seeking a Bilingual Operations & Administrative Support Specialist to facilitate daily operations and provide administrative support across teams. You will meet with clients on-site, scope projects, and maintain detailed project files.

The role requires bilingual fluency in Spanish and English, 2+ years in related roles, strong organizational skills, and proficiency with office software and project management tools.