Bilingual Dispatch Coordinator

Real Floors; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Life & Disability Insurance

Health Care Insurance - Company pays

Dental & Vision Insurance

401(k) with company match

Annual Bonus Potential

Fitness Membership Reimbursement

Employee Referral Bonus Program

More!

Job summary

Real Floors in Phoenix is seeking an Installation Associate to oversee activities of subcontracted flooring installers. You will dispatch work orders, review payroll sheets, and coordinate with teams to ensure installations run smoothly.

The role requires bilingual English/Spanish, strong data-entry skills, and professional email communication. Experience with Gmail/Google Docs is a plus, and prior flooring-industry exposure is valued but not required.

Qualifications

• Fluency in English and Spanish required.
• 2+ years of phone-based customer support experience.
• Ability to perform data entry with accuracy.
• Detail-oriented, self-motivated and organized.
• Proactive in identifying and resolving issues.
• Professional email communication; Gmail/Google Docs experience a plus.

Responsibilities

• Communicate with subcontracted flooring installers to assign work orders.
• Review subcontractor payroll sheets for accuracy and payments.
• Coordinate with subcontractors and colleagues to resolve issues.
• Research work order chargebacks and warranties.
• Leverage product knowledge to satisfy customers and retain business.
• Collaborate with sales, operations, warehouse and billing for a positive experience.
• Perform additional duties to support team and company goals.

Skills

Bilingual (English/Spanish)

Phone-based customer support

Data entry

Detail-oriented

Problem solving

Email communication

Tools

Gmail

Google Docs

Google Sheets

Shared Drive

Job description

Real Floors in Phoenix is seeking an Installation Associate to oversee activities of subcontracted flooring installers. You will dispatch work orders, review payroll sheets, and coordinate with teams to ensure installations run smoothly.

The role requires bilingual English/Spanish, strong data-entry skills, and professional email communication. Experience with Gmail/Google Docs is a plus, and prior flooring-industry exposure is valued but not required.