Bilingual Digital Channels Specialist - Retail Chat

Oriental Bank; Bayamón, Northern (PR, KY); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Oriental Bank in Bayamón, Puerto Rico is seeking an Associate, Retail Channels (Chat) to provide proactive customer service, promote digital channel adoption, and support channel strategies. The role involves analyzing customer needs, presenting digital options, and collaborating with branches to implement new tools.

Fully bilingual English/Spanish, the candidate should have a business degree and fintech experience.

Qualifications

• Bachelor’s degree in Business Administration with major in finance or related field.
• Two (2) years’ experience in a financial services company or related work of management.
• Excellent written and verbal communication skills in English and Spanish.

Responsibilities

• Deliver proactive and dynamic customer service.
• Refer customers to digital channel options according to needs.
• Support the definition and development of digital channels adoption strategies.
• Visit physical channels to provide feedback on digital channels strategies.
• Apply client observations to improve customer journeys and briefs.

Skills

Customer service

Bilingual English/Spanish

Education

Bachelor's in Business Administration (Finance focus)

2 years in financial services

Tools

MS Office

Job description

Oriental Bank in Bayamón, Puerto Rico is seeking an Associate, Retail Channels (Chat) to provide proactive customer service, promote digital channel adoption, and support channel strategies. The role involves analyzing customer needs, presenting digital options, and collaborating with branches to implement new tools.

Fully bilingual English/Spanish, the candidate should have a business degree and fintech experience.