Digital Adoption Specialist - Retail Channels

Oriental Bank; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

Oriental Bank seeks an Associate, Retail Channels (Digital Adoption) to support retail channel customers and advance adoption of digital platforms. This on-site role is based at Oriental Center in San Juan, PR with rotation across branches as needed.

The candidate will deliver proactive service, advocate digital options, and help define and implement adoption strategies across existing and new clients. Bilingual English/Spanish communication and strong analytical skills are essential.

Qualifications

• Analytical skills to determine critical issues and improvements.
• Excellent written and verbal communication in English and Spanish.
• Strong ability to create processes, lead projects, and communicate results.

Responsibilities

• Provide proactive customer service to retail channels.
• Refer customers to digital channel options based on needs.
• Support development of digital channel adoption strategies.
• Visit physical channels to communicate digital strategies.
• Monitor digital channels performance across engagement metrics.
• Participate in testing of new digital tools.
• Create digital journeys from client observations.
• Serve as liaison with decision makers across branches.

Skills

Analytical skills

Communication skills

Bilingual English/Spanish

Presentation & negotiation

Tech literacy

Education

Bachelor’s degree in Business Administration (finance or related)

Job description

Oriental Bank seeks an Associate, Retail Channels (Digital Adoption) to support retail channel customers and advance adoption of digital platforms. This on-site role is based at Oriental Center in San Juan, PR with rotation across branches as needed.

The candidate will deliver proactive service, advocate digital options, and help define and implement adoption strategies across existing and new clients. Bilingual English/Spanish communication and strong analytical skills are essential.