Bilingual Banking Call Center Associate

Oriental; San Juan (PR); On-site; USD 30,000 - 50,000; Full time

Job summary

Oriental is seeking an Associate for Retail Channels (Call Center) based in San Juan, Puerto Rico. The role involves providing best-in-class customer service and support while adhering to compliance standards.

The ideal candidate will need a degree in Business Administration and at least 1 year of relevant experience. Bilingual skills in English and Spanish are required. Join our team and help enhance customer experience and loyalty in a dynamic environment.

Qualifications

• 1 year of customer service, call center, or sales experience required.
• Excellent verbal and written communication skills.
• Detail-oriented and able to manage multiple priorities.

Responsibilities

• Deliver a unique customer experience using effective questioning skills.
• Educate customers on digital solutions for their accounts.
• Document calls and service inquiries in bank systems.

Skills

Customer service skills

Active listening

Bilingual (English and Spanish)

Problem-solving

Telephone etiquette

Education

Associate or Bachelor’s degree in Business Administration

Tools

MS Office

Job description

Oriental is seeking an Associate for Retail Channels (Call Center) based in San Juan, Puerto Rico. The role involves providing best-in-class customer service and support while adhering to compliance standards.

The ideal candidate will need a degree in Business Administration and at least 1 year of relevant experience. Bilingual skills in English and Spanish are required. Join our team and help enhance customer experience and loyalty in a dynamic environment.