Bilingual Mortgage Call Center Associate

Oriental Bank; United States; Remote; USD 30,000 - 45,000; Full time

Job summary

Oriental Bank is seeking an Associate for Retail Channels (Call Center) to provide exceptional customer service while addressing inquiries and promoting bank products. This role is based in Minillas (Bayamon), where you will use your interpersonal skills to enhance the customer experience.

Candidates should hold an Associate or Bachelor’s degree in a related field, have at least one year of customer service experience, and be bilingual in English and Spanish. This position requires flexibility and availability to work any day of the week as needed.

Qualifications

• One year of customer service, call center, or sales experience is required.
• Excellent customer service and documentation skills both verbal and written.
• Detail oriented and able to manage multiple priorities.

Responsibilities

• Provide best-in-class customer experience through effective questioning and active listening.
• Educate customers on digital channel solutions available for their accounts.
• Document calls and service inquiries in existing bank systems.
• Promote and provide information on the bank’s products and services.

Skills

Customer service

Interpersonal skills

Problem-solving

Documentation skills

Bilingual (English and Spanish)

Education

Associate or Bachelor’s degree in Business Administration or related field

Tools

MS Office

Job description

Oriental Bank is seeking an Associate for Retail Channels (Call Center) to provide exceptional customer service while addressing inquiries and promoting bank products. This role is based in Minillas (Bayamon), where you will use your interpersonal skills to enhance the customer experience.

Candidates should hold an Associate or Bachelor’s degree in a related field, have at least one year of customer service experience, and be bilingual in English and Spanish. This position requires flexibility and availability to work any day of the week as needed.