Remote On-Demand Bilingual Data Breach Support Agent

MCI Careers; Missouri; On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Fun, Engaging Work Environment

Job summary

MCI Careers is looking for bilingual agents to join their team for remote positions to assist with data breach communications. Candidates must be fluent in English and Spanish and possess excellent communication and organizational skills. The role involves assisting customers during difficult times and requires the ability to efficiently handle inquiries and escalations. Flexible shifts are available throughout the week, providing a dynamic work environment with various compensation and benefits options to support employee growth and well-being.

Qualifications

• Must be 18 years of age or older.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic understanding of Windows operating systems.
• Must be customer service oriented and have excellent interpersonal skills.

Responsibilities

• Assist customers with service inquiries.
• Utilize our service techniques and systems.
• Escalate customer dissatisfaction to proper channels.

Skills

Fluent in both English and Spanish

Excellent organizational skills

Oral communication skills

Ability to evaluate and troubleshoot issues

Customer service orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Job description

MCI Careers is looking for bilingual agents to join their team for remote positions to assist with data breach communications. Candidates must be fluent in English and Spanish and possess excellent communication and organizational skills. The role involves assisting customers during difficult times and requires the ability to efficiently handle inquiries and escalations. Flexible shifts are available throughout the week, providing a dynamic work environment with various compensation and benefits options to support employee growth and well-being.