Bilingual CX Advocate (Spanish/English) — Hybrid

GM Financial; Chandler (AZ); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

401K matching

Bonding leave for new parents

Tuition assistance

GM employee auto discount

Community service pay

Nine company holidays

Job summary

GM Financial is seeking a Customer Experience (CX) Advocate to execute loyalty and retention strategies, resolving complex account issues while adhering to policies and laws. You will work with internal teams, dealers, and external vendors to promote brand loyalty and high satisfaction.

In this role, you will manage complex accounts, provide outstanding service across channels, and drive first-class customer experiences.

Qualifications

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Advanced knowledge of GM Financial accounts, policy, and procedures.
• Fluent in English and Spanish.
• Strong written and verbal communication skills.
• Ability to analyze and resolve highly complex account issues.

Responsibilities

• Provide exceptional service across CX channels to boost retention and loyalty.
• Gather and analyze data to promote brand loyalty and retention.
• Maintain a closed-loop feedback process to exceed customer requests.
• Coordinate with departments and external vendors to improve customer experience.
• Manage accounts to ensure timely processing and resolution.
• Deliver a WOW customer experience to customers, dealers, and partners.

Skills

Microsoft Office Suite

Bilingual English/Spanish

Communication skills

Analytical skills

Customer service

Education

High School Diploma or equivalent

Associate Degree

Bachelor’s Degree or equivalent

Master’s Degree

Tools

AI tools (e.g., Microsoft Copilot)

Multiple applications/systems

Job description

GM Financial is seeking a Customer Experience (CX) Advocate to execute loyalty and retention strategies, resolving complex account issues while adhering to policies and laws. You will work with internal teams, dealers, and external vendors to promote brand loyalty and high satisfaction.

In this role, you will manage complex accounts, provide outstanding service across channels, and drive first-class customer experiences.