CX Loyalty & Resolution Advocate

GM Financial; Chandler (AZ); Híbrido; USD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401K matching

Bonding leave for new parents

Tuition assistance

GM employee auto discounts

Company holidays

Descripción de la vacante

GM Financial, headquartered in Fort Worth with global operations, seeks a Customer Experience Advocate in Chandler, AZ. This hybrid role focuses on loyalty, retention, and resolving complex account issues while ensuring compliance with policies and laws.

You will collaborate with dealers, customers and internal teams to deliver exceptional service, gather and analyze data, and promote customer satisfaction and brand loyalty across channels.

Formación

• High School Diploma or equivalent required.
• Bachelor’s Degree or equivalent combination of education and experience preferred.
• 0-2 years of customer service experience preferred.

Responsabilidades

• Execute loyalty and retention strategies and resolve account issues in a timely manner for complex accounts.
• Interact with customers, dealers, and internal teams to resolve inquiries and issues.
• Provide data-driven insights to improve customer experience and retention.
• Coordinate with Payment Services, Titles/PDP, and Account Services to enhance service levels.
• Handle inbound and outbound customer contacts and ensure timely processing of requests.
• Maintain professional communication and build relationships across departments and partners.

Conocimientos

Excellent communication

Strong problem solving

Analytical thinking

Time management

Customer-focused

Multi-tasking

Educación

Bachelor’s Degree or equivalent

High School Diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

GM Financial, headquartered in Fort Worth with global operations, seeks a Customer Experience Advocate in Chandler, AZ. This hybrid role focuses on loyalty, retention, and resolving complex account issues while ensuring compliance with policies and laws.

You will collaborate with dealers, customers and internal teams to deliver exceptional service, gather and analyze data, and promote customer satisfaction and brand loyalty across channels.