Bilingual Customer Support Specialist (Spanish/English)

Essick Air Products; Little Rock (AR); On-site; USD 35,000 - 42,000; Full time

Job summary

Essick Air Products in Little Rock, AR is seeking a Bilingual Consumer Call Center Customer Service Representative fluent in Spanish and English. You will connect with customers via phone and email, delivering clear, friendly, and accurate support.

In our modern call center, you'll use RingCentral CX and AI-assisted tools to resolve issues efficiently while maintaining professionalism and empathy. Strong written and verbal communication are essential.

Qualifications

• Bilingual in Spanish and English with excellent written and verbal communication.
• Minimum of 3 years in customer service or call center with a stable history.
• Proficient with computers and quick to learn new software.
• Able to stay calm and professional with customers in demanding situations.
• Willing to adapt to seasonal schedule shifts.

Responsibilities

• Provide outstanding customer service (Spanish/English) via phone and email.
• Use RingCentral CX tools to identify and resolve issues.
• Analyze customer concerns using manuals, parts drawings, and reference materials.
• Maintain professionalism, empathy, and problem-solving in all interactions.
• Collaborate with team in a call center environment.

Skills

Bilingual - Spanish/English

Customer service

Communication skills

Problem solving

Computer literacy

Tools

RingCentral CX

Job description

Essick Air Products in Little Rock, AR is seeking a Bilingual Consumer Call Center Customer Service Representative fluent in Spanish and English. You will connect with customers via phone and email, delivering clear, friendly, and accurate support.

In our modern call center, you'll use RingCentral CX and AI-assisted tools to resolve issues efficiently while maintaining professionalism and empathy. Strong written and verbal communication are essential.