Bilingual Call Center Agent — English/Spanish

Gabriel Group; Irving (TX); On-site; USD 27,552 - 33,062; Full time

Job summary

Reliant Air Conditioning is seeking a Customer Experience Team member in Irving, TX. You will be on the front line, handling calls, scheduling HVAC services, and resolving customer issues with empathy and professionalism.

The role requires bilingual English/Spanish communication, a high school diploma, and the ability to navigate multiple systems while delivering a consistent customer experience. Growth opportunities exist within the team.

Qualifications

• Bilingual English/Spanish language proficiency required.
• Strong communication skills in both languages.
• Minimum 1 year of high-volume call center experience.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Detail-oriented and highly organized; customer-first mindset.

Responsibilities

• Handle high-volume inbound and outbound calls with professionalism and empathy.
• Schedule HVAC service, maintenance, and installation appointments efficiently.
• Resolve customer concerns from simple scheduling issues to escalated service complaints.
• Document interactions accurately across multiple software platforms.
• Coordinate with technicians and internal teams to ensure smooth service delivery.
• Maintain speed and accuracy in a fast-paced call center environment.
• Deliver a consistent, personalized customer experience.

Skills

Bilingual English/Spanish

Communication

Call center

Detail-oriented

Organized

Customer-focused

Structured environment

Flexible schedules

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Reliant Air Conditioning is seeking a Customer Experience Team member in Irving, TX. You will be on the front line, handling calls, scheduling HVAC services, and resolving customer issues with empathy and professionalism.

The role requires bilingual English/Spanish communication, a high school diploma, and the ability to navigate multiple systems while delivering a consistent customer experience. Growth opportunities exist within the team.