Bilingual Customer Support Specialist – Retirement Plans

New Era Technology; United States; Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Vacation time

Paid holidays

Sick days

Group insurance

RRSP program

Job summary

New Era Technology seeks a customer service expert in the United States to handle inquiries about employer-sponsored savings and retirement plans. You will assist clients with transactions, resolve issues, and ensure policy compliance while delivering professional support.

A focus on relationship-building and follow-up will drive continuous service improvements. The role requires 1–3 years of experience in customer service, strong English and French communication, and proficiency with MS Office;

Qualifications

• High school diploma with 1-3 years of customer service experience.
• Experience with phone support and ticketing systems.
• Fluent in English and French, written and spoken.

Responsibilities

• Respond to participant inquiries about employer-sponsored savings and retirement plans.
• Assist clients with transactions, resolve complaints, and provide support while complying with internal policies.
• Maintain strong client relationships through follow-up and suggest service improvements.

Skills

Customer service

Phone support

Bilingual EN/FR

Communication skills

Tech savvy

Education

High school diploma

Tools

Genesys Cloud CX

Microsoft Office

Job description

New Era Technology seeks a customer service expert in the United States to handle inquiries about employer-sponsored savings and retirement plans. You will assist clients with transactions, resolve issues, and ensure policy compliance while delivering professional support.

A focus on relationship-building and follow-up will drive continuous service improvements. The role requires 1–3 years of experience in customer service, strong English and French communication, and proficiency with MS Office;