Bilingual Customer Support Specialist (Remote Eligible)

Green Key Resources LLC; Rockville (MD); On-site; USD 21,000 - 30,000; Full time

Job summary

Green Key Resources LLC is seeking a proactive Customer Service Representative to join our contact center team in Rockville, MD. You will handle 60–80+ calls daily, deliver clear information, and ensure customer satisfaction while adhering to policies.

You will document interactions, collaborate with supervisors, participate in training, and use bilingual abilities if applicable. A high school diploma or GED is required, with 2–3 years call center experience preferred, and punctuality is

Qualifications

• High school diploma or GED required; associate or bachelor's degree preferred.
• Minimum of 2 years call center experience; 3 years preferred.
• Proven ability to handle high call volumes and maintain customer satisfaction.
• Commitment to punctuality and adherence to professional standards during the hiring process.

Responsibilities

• Answer and manage 60–80+ daily calls, ensuring customer satisfaction and resolution of inquiries.
• Provide detailed and accurate information to customers regarding services and policies.
• Document customer interactions and maintain organized records for future reference.
• Collaborate with supervisors and team members to address complex customer issues.
• Participate in training sessions to enhance knowledge and customer service skills.
• Ensure compliance with company policies and procedures during all interactions.
• Assist in the onboarding process for new team members by sharing insights and best practices.
• Utilize bilingual abilities to provide support to non-English-speaking customers, if applicable.

Skills

Excellent communication

Customer service

Multitasking

Bilingual abilities

Education

High school diploma or GED

Associate or Bachelor's degree preferred

Job description

Green Key Resources LLC is seeking a proactive Customer Service Representative to join our contact center team in Rockville, MD. You will handle 60–80+ calls daily, deliver clear information, and ensure customer satisfaction while adhering to policies.

You will document interactions, collaborate with supervisors, participate in training, and use bilingual abilities if applicable. A high school diploma or GED is required, with 2–3 years call center experience preferred, and punctuality is