Onsite Call Center Specialist – Rockville (Temporary)

Green Key Resources; Rockville (MD); On-site; USD 21,000 - 30,000; Full time

Job summary

Green Key Resources in Rockville, MD is seeking a Contact Center Representative for a temporary assignment. You will handle a high volume of calls, provide accurate information, and document interactions to keep records up to date.

The role requires strong communication, active listening, and a customer-focused approach. This onsite position offers steady weekday hours and a fast-paced team environment in a professional setting.

Qualifications

• 2+ years of call center or customer service experience.
• Strong verbal communication and active listening skills.
• Professional and customer-focused phone presence.
• Experience in high-volume call centers preferred.
• Strong attention to detail and organizational skills.
• Ability to work independently while contributing to a team.

Responsibilities

• Respond to customer inquiries by phone and provide accurate, timely assistance.
• Support questions related to account and benefit information.
• Research customer questions and provide appropriate information or direction.
• Maintain a professional and courteous phone presence.
• Document customer interactions and maintain accurate records.
• Work effectively in a fast-paced, high-volume contact center environment.

Skills

Customer service

Verbal communication

Active listening

Detail orientation

Job description

Green Key Resources in Rockville, MD is seeking a Contact Center Representative for a temporary assignment. You will handle a high volume of calls, provide accurate information, and document interactions to keep records up to date.

The role requires strong communication, active listening, and a customer-focused approach. This onsite position offers steady weekday hours and a fast-paced team environment in a professional setting.