Bilingual Call Center Pro: On-Site Start, Telework Potential

Greenkey Resources LLC; Rockville (MD); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Greenkey Resources LLC is seeking a Call Center Representative for a temporary, on-site role handling inquiries related to 1099 status and online benefits. You will engage with customers professionally, ensuring high-quality service and accurate information delivery.

Ideal candidates will have bilingual capabilities and prior high-volume call center experience, with a strong emphasis on punctual attendance and professional appearance during interviews and assessments.

Qualifications

• High school diploma or GED required; additional customer service certifications are a plus.
• Minimum of 2 years of call center experience; 3 years preferred.
• Proficiency in handling high-volume call center operations and customer inquiries.

Responsabilités

• Handle inbound and outbound calls, addressing customer inquiries with professionalism and accuracy.
• Assist customers with issues related to 1099 status and online benefits.
• Maintain detailed records of customer interactions and resolutions in the system.
• Collaborate with team members to ensure consistent service delivery and achieve performance targets.
• Adhere to strict attendance policies and maintain professionalism during all interactions.
• Participate in training sessions to stay updated on policies and procedures.
• Provide empathetic and efficient service to diverse customer demographics.
• Support team efforts in maintaining a positive and productive work environment.

Connaissances

Bilingual capabilities

High-volume call center experience

Strong communication skills

Punctuality

Formation

High school diploma or GED

Customer service certification (plus)

Description du poste

Greenkey Resources LLC is seeking a Call Center Representative for a temporary, on-site role handling inquiries related to 1099 status and online benefits. You will engage with customers professionally, ensuring high-quality service and accurate information delivery.

Ideal candidates will have bilingual capabilities and prior high-volume call center experience, with a strong emphasis on punctual attendance and professional appearance during interviews and assessments.