Product Support Specialist - Fast-Paced Client Care

Praesidium; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Praesidium Inc is seeking a Product Support Specialist to join a busy office and maintain outstanding customer relations. You will handle inbound/outbound calls and emails, provide report statuses, and support clients through the order process with a professional, customer-centric approach.

The role requires 2 years of customer service experience and strong communication skills. You will work in a fast-paced environment, collaborating with team members and learning multiple product-line systems.

Qualifications

• 2 years of customer service experience.
• Strong working knowledge of MS Word, Excel and Outlook.
• Excellent written and verbal communication skills.
• Detail oriented with multitasking abilities in a fast paced, customer-focused environment.
• Collaborative team player.
• Exceedingly well organized and efficient.
• Must be able to prioritize and work under stress.
• Ability to multi task while functioning in a fast paced environment.

Responsibilities

• Handle high volume phone and email requests for service.
• Respond to clients inquiries regarding the product such as pricing, technical issues and client accounts.
• Provide a high level of service assisting clients through the order process.
• Resolve customer requests, questions and complaints.
• Communicate effectively to retrieve additional information as needed.
• Exercise diplomacy at all times.
• Able to work on a computer for 90% of the workday.
• Document necessary account information and offer solutions that benefit the client.
• Maintain a positive attitude even when a call does not result in a successful outcome.
• Ability to learn and navigate multiple systems related to different product lines (training, screening, assessment).
• Other projects and tasks as assigned.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Teamwork

Organization

Prioritization under stress

Fast-paced environment adaptability

Tools

MS Word

Excel

Outlook

Job description

Praesidium Inc is seeking a Product Support Specialist to join a busy office and maintain outstanding customer relations. You will handle inbound/outbound calls and emails, provide report statuses, and support clients through the order process with a professional, customer-centric approach.

The role requires 2 years of customer service experience and strong communication skills. You will work in a fast-paced environment, collaborating with team members and learning multiple product-line systems.