Bilingual CSR (English/Spanish) - Onsite Growth

Uline; Gainesville (GA); On-site; USD 54,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% match

Bonuses

Paid holidays

Paid time off

Tuition Assistance Program

On-site facilities

Job summary

Uline, a family-owned leader in shipping and packaging, is hiring a Bilingual Customer Service Representative for its Georgia Branch. On-site, full-time hours, you will handle orders, answer questions by phone, email and chat, and deliver legendary service while learning our products.

Fluency in English and Spanish, strong problem-solving and communication skills, and a high school diploma are needed; a bachelor’s is preferred.

Qualifications

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!
• Bilingual English/Spanish - fluent in both verbal and written forms.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Bilingual English/Spanish

Problem-solving

Communication skills

Listening skills

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline, a family-owned leader in shipping and packaging, is hiring a Bilingual Customer Service Representative for its Georgia Branch. On-site, full-time hours, you will handle orders, answer questions by phone, email and chat, and deliver legendary service while learning our products.

Fluency in English and Spanish, strong problem-solving and communication skills, and a high school diploma are needed; a bachelor’s is preferred.