Bilingual CS Dept. Manager: Lead High-Impact Teams

Uline; Irving (TX); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Paid holidays

Paid time off

Tuition Assistance Program

Job summary

Uline, located in Irving, TX, is seeking a Bilingual Customer Service Department Manager to lead and empower teams to deliver the exceptional service our customers love.

Pay from $85,000 to $100,000 per year. The role requires a Bachelor's degree and 3+ years of customer service management experience, plus fluent bilingual (English/Spanish) communication. On-site position with strong career growth and comprehensive benefits.

Qualifications

• Bachelor’s degree required.
• Bilingual (English/Spanish) fluent in speech and writing.
• 3+ years of customer service management experience.
• Proven ability to coach and develop a high-performing team.

Responsibilities

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Skills

Bilingual EN/ES

Team leadership

Coaching ability

Education

Bachelor’s degree

Job description

Uline, located in Irving, TX, is seeking a Bilingual Customer Service Department Manager to lead and empower teams to deliver the exceptional service our customers love.

Pay from $85,000 to $100,000 per year. The role requires a Bachelor's degree and 3+ years of customer service management experience, plus fluent bilingual (English/Spanish) communication. On-site position with strong career growth and comprehensive benefits.