Bilingual 311 Customer Experience Specialist

Harris County; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Harris County Universal Services in Houston, TX seeks a 311 Customer Experience Specialist – Bilingual to handle high-volume inbound calls, chats, and emails with accuracy and speed. You will identify needs, gather information, research issues, and provide solutions while meeting performance metrics.

The role requires bilingual Spanish proficiency, at least 2 years in a contact center, and experience with CRM platforms and Microsoft Office.

Qualifications

• Minimum 2 years of contact center or customer service experience.
• 1+ years’ experience with CRM platforms.
• 1+ years’ experience with Microsoft Office.
• Excellent English grammar.
• Bilingual in Spanish (read, write and speak).

Responsibilities

• Answer and document inbound and outbound interactions for Harris County 311 Contact Center.
• Review incoming ServiceNow cases and elevate accordingly.
• Provide ad-hoc call forwarding support for various departments.

Skills

Bilingual Spanish

English grammar

Education

Associates degree

High School diploma

Tools

ServiceNow

Microsoft Office

Job description

Harris County Universal Services in Houston, TX seeks a 311 Customer Experience Specialist – Bilingual to handle high-volume inbound calls, chats, and emails with accuracy and speed. You will identify needs, gather information, research issues, and provide solutions while meeting performance metrics.

The role requires bilingual Spanish proficiency, at least 2 years in a contact center, and experience with CRM platforms and Microsoft Office.