Bilingual Customer Support Specialist (English/Spanish)

RemX; Georgia; Hybrid; USD 22,000 - 30,000; Full time

Job summary

RemX is seeking a bilingual Customer Service Representative (English/Spanish) to join our team in the Atlanta area. The role involves assisting customers by phone, chat, and email, resolving issues, and ensuring a positive experience.

The position requires prior contact center experience and strong communication skills. You will operate in a fast-paced environment with a hybrid schedule after onboarding, and some in-office presence in Sandy Springs, GA.

Qualifications

• Prior experience in a contact center or similar customer support role.
• Excellent tone of voice and clear communication.
• Empathy and ability to listen actively to customers.
• Ability to follow procedures and document interactions accurately.
• Proficient in Microsoft Word, Excel and Outlook.

Responsibilities

• Professionally handle incoming requests from customers via phone, chat, and email.
• Gather and document customer information, educate customers to prevent repeat contacts, and resolve issues.
• Troubleshoot customer issues across multiple channels.
• Balance policy with customer benefit in decision-making.
• Meet weekly and monthly KPI targets.

Skills

Bilingual English/Spanish

Customer service experience

Communication skills

Multitasking

Teamwork

Tools

Microsoft Word

Excel

Outlook

Job description

RemX is seeking a bilingual Customer Service Representative (English/Spanish) to join our team in the Atlanta area. The role involves assisting customers by phone, chat, and email, resolving issues, and ensuring a positive experience.

The position requires prior contact center experience and strong communication skills. You will operate in a fast-paced environment with a hybrid schedule after onboarding, and some in-office presence in Sandy Springs, GA.