Bilingual Customer Support Specialist

Protective; United States; Remote; USD 36,000 - 48,000; Full time

Job summary

Protective Asset Protection is seeking a customer service representative to deliver exceptional support to our automotive finance and insurance clients. You will handle inquiries primarily by phone, email, chat, and social media, resolving problems and ensuring satisfaction.

The ideal candidate has strong multitasking abilities, comfort with multiple technology systems, and a proactive approach to problem resolution. Fluency in English and Spanish is required.

Qualifications

• Inbound call center experience or customer service experience preferred.
• Experience using modern computer systems and communication tools.
• Ability to resolve conflicts and create customer satisfaction in difficult situations.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Assist customers via phone, email, chat, and social media, ensuring a positive experience.
• Handle inquiries and resolve issues efficiently and document interactions across systems.
• Actively listen to customers, identify needs, and provide solutions or escalate as needed.
• Take ownership of customer issues and follow through to resolution.
• Provide accurate and up-to-date information about products, services, policies, and procedures.
• Maintain knowledge of products, services, promotions to address inquiries with relevant solutions.
• Meet or exceed SLAs and quality standards.
• Recommend improvements for service processes and interactions.
• Continuously develop product knowledge and customer service skills through training and self-learning.

Skills

Problem solving

Fast-paced environment

Empathetic listening

Communication skills

Education

High school diploma or equivalent

Some college education preferred

Tools

CRM software

Communication tools

Job description

Protective Asset Protection is seeking a customer service representative to deliver exceptional support to our automotive finance and insurance clients. You will handle inquiries primarily by phone, email, chat, and social media, resolving problems and ensuring satisfaction.

The ideal candidate has strong multitasking abilities, comfort with multiple technology systems, and a proactive approach to problem resolution. Fluency in English and Spanish is required.