Bilingual Spanish Customer Support Specialist - FinTech

Confidential Employer; Illinois; On-site; USD 36,000 - 48,000; Full time

Job summary

Confidential Employer in the United States is seeking a Customer Service Representative – Spanish Speaker (Level 1) to provide frontline support to cardholders across banking, rewards programs, and loyalty services.

The role requires excellent English and Spanish communication, experience in customer service or contact centers, and the ability to work across phone, email, and chat while following established procedures and protecting sensitive data.

Qualifications

• Previous contact-center or customer-service experience preferred.
• Fluent Spanish and strong English communication.
• Excellent listening and problem-solving skills.
• Proficient with CRM and multi-system navigation.
• Ability to adhere to processes and security controls.
• Willingness to work US-hours shifts.

Responsibilities

• Serve as first point of contact across phone, email, and chat.
• Provide Level 1 support for cardholders in FinTech services.
• Explain program terms and resolve inquiries with accuracy.
• Document interactions and outcomes in the case-management system.
• Escalate issues to Level 2/3 when needed.
• Maintain up-to-date knowledge of products and processes.
• Maintain confidentiality of customer data.

Skills

Spanish communication

Customer service

English communication

Multi-channel support

Documentation

Tools

CRM software

Ticketing systems

Job description

Confidential Employer in the United States is seeking a Customer Service Representative – Spanish Speaker (Level 1) to provide frontline support to cardholders across banking, rewards programs, and loyalty services.

The role requires excellent English and Spanish communication, experience in customer service or contact centers, and the ability to work across phone, email, and chat while following established procedures and protecting sensitive data.