Bilingual Customer Service Representative

Artech L.L.C.; Auburn Hills (MI); On-site; USD 42,000 - 55,000; Full time

Job summary

Artech L.L.C. seeks a Customer Experience Consultant to manage interactions across phone, email, chat and social media, delivering premium support and resolving inquiries. The role emphasizes product information delivery and exceptional customer experiences, with a preference for automotive-related background.

Multichannel communication and CRM familiarity are required. Ideal candidates have 1+ years in customer service, strong communication, problem-solving, and attention to detail in a

Qualifications

• 1+ years in customer service or related fields
• Fluent Spanish communication (written and verbal)
• Experience with CRM tools and Microsoft Office
• Automotive experience preferred
• Ability to work in fast-paced contact center environments

Responsibilities

• Represent the brand by managing customer interactions via phone, email, chat and social media
• Deliver premium customer support and resolve inquiries
• Provide product information and guidance to customers
• Ensure exceptional customer experiences across channels

Skills

Spanish fluency (written & spoken)

Communication skills

Problem solving

Customer service

Tools

CRM tools

Microsoft Office

Job description

Seeking a Customer Experience Consultant to represent the client brand by managing customer interactions through phone, email, chat, and social media. The role focuses on delivering premium customer support, resolving inquiries, providing product information, and ensuring exceptional customer experiences.

Requirements:

• 1+ years of experience in customer service, automotive, technical support, hospitality, or related fields
• Must have - Fluent Spanish communication skills (written and verbal)
• Strong communication, problem-solving, and customer service skills
• Experience with CRM tools and Microsoft Office
• Passion for automotive products and digital technologies
• Automotive OEM, dealership, or luxury customer experience preferred
• Ability to work in a fast-paced contact center environment with attention to detail