Bilingual Customer Support Specialist

Aquent; Orlando (FL); Sur place; USD 32 000 - 45 000; Plein temps

Résumé du poste

Aquent is seeking a dedicated professional to join a client team focused on elevating consumer experiences. You will manage diverse service tasks, support onboarding, and help resolve claims, contributing to a culture of continuous improvement and customer care.

Ideal candidates will have 3+ years in customer service, excellent communication skills, and bilingual proficiency. Proficiency in Outlook/Word and ability to learn new tech are essential.

Qualifications

• 3 years of customer service experience required.
• Strong verbal, listening, and written communication skills.
• Ability to quickly learn new technology and systems.
• Proficiency in Microsoft Outlook and Word.
• Bilingual proficiency is mandatory for this role.

Responsabilités

• Perform varied daily activities across multiple service functions.
• Handle moderately complex administrative, operational, and customer support tasks.
• Conduct necessary computations to support service operations.
• Engage in client support, client services, and client administration.
• Manage enrollment and eligibility processes for consumer onboarding.
• Process claims accurately and efficiently.
• Investigate and settle customer service issues and claims.
• Work autonomously within defined parameters and prioritize tasks.
• Contribute to continuous improvements in consumer experiences.

Connaissances

Customer service

Typing

Data entry

Communication

Tech adaptability

Bilingual

Formation

Associate's or Bachelor's Degree

Outils

Microsoft Outlook

Microsoft Word

Description du poste

Aquent is seeking a dedicated professional to join a client team focused on elevating consumer experiences. You will manage diverse service tasks, support onboarding, and help resolve claims, contributing to a culture of continuous improvement and customer care.

Ideal candidates will have 3+ years in customer service, excellent communication skills, and bilingual proficiency. Proficiency in Outlook/Word and ability to learn new tech are essential.