Customer Service Representative [AQ-20996]

Aquent; Orlando (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Aquent is seeking a dedicated professional to join a client team focused on elevating consumer experiences. You will manage diverse service tasks, support onboarding, and help resolve claims, contributing to a culture of continuous improvement and customer care.

Ideal candidates will have 3+ years in customer service, excellent communication skills, and bilingual proficiency. Proficiency in Outlook/Word and ability to learn new tech are essential.

Qualifications

• 3 years of customer service experience required.
• Strong verbal, listening, and written communication skills.
• Ability to quickly learn new technology and systems.
• Proficiency in Microsoft Outlook and Word.
• Bilingual proficiency is mandatory for this role.

Responsibilities

• Perform varied daily activities across multiple service functions.
• Handle moderately complex administrative, operational, and customer support tasks.
• Conduct necessary computations to support service operations.
• Engage in client support, client services, and client administration.
• Manage enrollment and eligibility processes for consumer onboarding.
• Process claims accurately and efficiently.
• Investigate and settle customer service issues and claims.
• Work autonomously within defined parameters and prioritize tasks.
• Contribute to continuous improvements in consumer experiences.

Skills

Customer service

Typing

Data entry

Communication

Tech adaptability

Bilingual

Education

Associate's or Bachelor's Degree

Tools

Microsoft Outlook

Microsoft Word

Job description

Aquent is partnering with a leading organization at the forefront of enhancing consumer experiences within the service sector. This organization is dedicated to innovation, customer satisfaction, and continuous improvement, striving to build trust and deliver exceptional service in every interaction.

Are you ready to make a tangible difference and be a cornerstone of exceptional service delivery? We are seeking a dynamic and dedicated professional to join our client's team, where you will play a pivotal role in ensuring smooth and efficient service, directly influencing consumer experiences and contributing to an environment that genuinely cares about its customers. Your problem-solving skills and commitment to excellence will shine, driving continuous improvement and making a lasting impact.

Make a Tangible Impact On Consumer Experiences

Step into a pivotal role where your dedication to service excellence will directly shape positive consumer experiences. As a key contributor, you will navigate diverse service functions, ensuring operational efficiency and building trust through every interaction. This is your chance to be the cornerstone of smooth service delivery, applying your problem-solving skills to complex situations and contributing to an environment that truly values its customers. Your work will not only resolve immediate needs but also drive continuous improvement, making a lasting difference in the lives of those you serve.

What You’ll Do

• Perform varied daily activities across multiple service functions, ensuring operational efficiency and customer satisfaction.


• Handle moderately complex administrative, operational, and customer support assignments with precision and care.


• Conduct necessary computations accurately to support service operations.


• Engage in critical functions such as client support, client services, and client administration.


• Manage enrollment and eligibility processes, ensuring seamless consumer onboarding.


• Process claims efficiently and accurately, resolving issues as they arise.


• Investigate and settle customer service issues and claims, applying sound judgment and policy interpretation.


• Work autonomously within defined parameters, demonstrating latitude over prioritization and timing of tasks.


• Contribute to an environment focused on continuously improving consumer experiences through every interaction.

Must-Have Qualifications

• 3 years of proven customer service experience, including proficient typing and data entry skills.


• Exceptional verbal, listening, and written communication skills, enabling clear and empathetic interactions.


• A strong aptitude for quickly learning and seamlessly navigating new technology, systems, and applications.


• Proficiency in Microsoft Office Outlook and Word.


• A genuine passion for contributing to an organization dedicated to continuously enhancing consumer experiences.


• Bilingual proficiency is mandatory for this role, enabling broader consumer support.

Nice-to-Have Qualifications

• An Associate's or Bachelor's Degree.


• Previous experience in the healthcare sector.


• Prior experience in inbound and/or outbound call center environments.

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.